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GazHopkins
GazHopkins
Participant
September 18, 2014
Answered

Adobe CC Sync issues

  • September 18, 2014
  • 1 reply
  • 1715 views

I have seen numerous comments about issues with CC desktop (Mac) not sync'ing.

I am experiencing the same problem, I can access the files through the web folder and download them. But in the CC app it doesn't show it shows the 'start syncing' button.

Everytime I press this it either flashes back to that page immediately or looks like it's processing the request for a while before showing the button again.

I have uninstalled and reinstalled CC a number of times.

Product: Adobe CC

Mac OSX: 10.9.4

This topic has been closed for replies.
Correct answer Ben Mordue

I think that sounds like the problem described here, which has a workaround:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-spinning.html

Did that resolve it for you? If not, could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

1 reply

B
Community Manager
Ben MordueCommunity ManagerCorrect answer
Community Manager
September 18, 2014

I think that sounds like the problem described here, which has a workaround:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-spinning.html

Did that resolve it for you? If not, could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

brad.magnus
brad.magnus
Known Participant
October 14, 2014

The help file didn't fix it for me.

del %APPDATA%\Adobe\CoreSync\options.tix

Didn't work, primarily because the file wasn't in that location. It was inside one more folder appdata\roaming\adobe... Even when I deleted the file and restarted CC, I'm just getting the spinning wheel with no syncing. I'm all up to date with apps. What else can I try?

wharress
Community Manager
wharressCommunity Manager
Community Manager
October 14, 2014

Hi Brad,

There is one more thing to try.

Please delete the following folders, which will then start a full clean sync of your files in Creative Cloud. Please ensure you have Creative Cloud closed before you do this.

Delete:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

Rename or move your Creative Cloud folder. When you have done these two things please restart Creative Cloud.


Thanks

Warner

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