Adobe CC Sync issues

Question

I have seen numerous comments about issues with CC desktop (Mac) not sync'ing.

I am experiencing the same problem, I can access the files through the web folder and download them. But in the CC app it doesn't show it shows the 'start syncing' button.

Everytime I press this it either flashes back to that page immediately or looks like it's processing the request for a while before showing the button again.

I have uninstalled and reinstalled CC a number of times.

Product: Adobe CC

Mac OSX: 10.9.4

Ben Mordue · Accepted Answer

I think that sounds like the problem described here, which has a workaround:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-spinning.html

Did that resolve it for you? If not, could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

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