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adobe cloud desktop libraries sync error

Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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adobe cloud desktop libraries sync error Creative cloud services are blocked please check your firewall settings. I was using crack before. Could it be because of that? I would appreciate it if you could help me.

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Cloud storage web assets , Collaboration , File sync , Libraries

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Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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and no longer opens Adobe cloud desktop

 

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Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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I tried it on 2 different computers but I got the same result. It has nothing to do with using pirated software. I reset the computer but the result did not change.

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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first, update your os and then restart your computer. 
 
if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)
 
if that fails proceed to the following steps: 
 
 
  1. quit all Adobe related products
  2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
  3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
  4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 
  5.  
*
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

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Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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What you said did not work, I will try turning on VPN and logging in.

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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then take a screenshot of the error and paste it here into a reply.

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Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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I solved the problem by turning on VPN. You can solve the problem by logging into the application with VPN.

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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glad you got it solved.

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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I have just had a long call with an Adobe support agent as my Libraries are unavailable when I am online (fine on iPad) but I disconnect from the network and they are there, they also are syncing with the CC app.

It appears that Library support has been removed along with the file syncing on Feb 1... Even though the CC Libraries page on adobe.com does a big sales pitch about their usefulness and was updated 4 days ago!

Dropping library support in all the apps seems like a crazy thing to do... hopefully it is an oversight.

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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library syncing is still supported.  i'm not sure what problem you're having @derekwatson but from what you stated, your libraries are still available (on your ipad) but not on some other device.  did you try the sync fix posted here?

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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Thats what I have read but it has broken the connection. I can access the local library which has synced via CC but not when online as all CC apps attempt to connect. The agent I spoke to is raising the issue with the dev team as he thinks it is connected to file sync switch off

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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what local library?

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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The Creative Cloud Libraries which sync with CC app

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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that's not supposed to be tampered with or even accessed (not that it's a crime), but adobe keeps its location under wraps to prevent users from changing anything.  how did you find it (assuming you know where it is)?

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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The instructions on how to attempt to resolve the issue (not just me) tells you where it is!

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro... 

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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not very tightly wrapped there.

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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Yes, I have and the agent then tried everything

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