adobe cloud desktop libraries sync error

[eX7]

adobe cloud desktop libraries sync error Creative cloud services are blocked please check your firewall settings. I was using crack before. Could it be because of that? I would appreciate it if you could help me.

[eX7]

and no longer opens Adobe cloud desktop

[eX7]

I tried it on 2 different computers but I got the same result. It has nothing to do with using pirated software. I reset the computer but the result did not change.

[kglad]

first, update your os and then restart your computer. 

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

if that fails proceed to the following steps: 

1. quit all Adobe related products
2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

[eX7]

What you said did not work, I will try turning on VPN and logging in.

[kglad]

then take a screenshot of the error and paste it here into a reply.

[eX7]

I solved the problem by turning on VPN. You can solve the problem by logging into the application with VPN.

[kglad]

glad you got it solved.

[fabianmv]

thank you!! I had to grant full disk access to CC and it was instantly fixed when it reopened

[kglad]

you're welcome 

[derekwatson]

I have just had a long call with an Adobe support agent as my Libraries are unavailable when I am online (fine on iPad) but I disconnect from the network and they are there, they also are syncing with the CC app.

It appears that Library support has been removed along with the file syncing on Feb 1... Even though the CC Libraries page on adobe.com does a big sales pitch about their usefulness and was updated 4 days ago!

Dropping library support in all the apps seems like a crazy thing to do... hopefully it is an oversight.

[kglad]

library syncing is still supported.  i'm not sure what problem you're having @derekwatson but from what you stated, your libraries are still available (on your ipad) but not on some other device.  did you try the sync fix posted here?

[derekwatson]

Thats what I have read but it has broken the connection. I can access the local library which has synced via CC but not when online as all CC apps attempt to connect. The agent I spoke to is raising the issue with the dev team as he thinks it is connected to file sync switch off

[kglad]

what local library?

[derekwatson]

The Creative Cloud Libraries which sync with CC app

[kglad]

that's not supposed to be tampered with or even accessed (not that it's a crime), but adobe keeps its location under wraps to prevent users from changing anything.  how did you find it (assuming you know where it is)?

[derekwatson]

The instructions on how to attempt to resolve the issue (not just me) tells you where it is!

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro... 

[kglad]

not very tightly wrapped there.

[derekwatson]

Yes, I have and the agent then tried everything