Copy link to clipboard
Copied
Hello!
I'm trying to to permanently delete deleted files in my adobe cloud files space but it gives me an error message: "Can not delete an asset permanently because someone has restaured it"
And other question: I have just 3 photos in the cloud. Why is my "creative cloud libraries" folder over 3GB?
Thanks
Copy link to clipboard
Copied
Try using a different browser.
Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files
Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files
Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files
Adobe Spark https://spark.adobe.com
Projects
Brand files
Graphics
Web pages
Videos
Copy link to clipboard
Copied
I have the same issue!, the answer below from Nancy is useless!
Copy link to clipboard
Copied
How to Delete Files from Creative Cloud Storage:
https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html
If you still need help, please CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html
Copy link to clipboard
Copied
I mysteriously managed to delete permanently a folder containing files. I don't know why it worked this time. Have you tried login out and in again?