Adobe Cloud: impossible to permanently delete deleted files

New Here ,
Aug 23, 2021 Aug 23, 2021

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Hello!
I'm trying to to permanently delete deleted files in my adobe cloud files space but it gives me an error message: "Can not delete an asset permanently because someone has restaured it"
And other question: I have just 3 photos in the cloud. Why is my "creative cloud libraries" folder over 3GB?
Thanks

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Community Expert ,
Aug 23, 2021 Aug 23, 2021

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Try using a different browser.

 

Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com
Projects
Brand files
Graphics
Web pages
Videos

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 26, 2021 Aug 26, 2021

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I have the same issue!, the answer below from Nancy is useless!

 

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Community Expert ,
Aug 26, 2021 Aug 26, 2021

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How to Delete Files from Creative Cloud Storage:

https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

 

If you still need help, please CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 31, 2021 Aug 31, 2021

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I mysteriously managed to delete permanently a folder containing files. I don't know why it worked this time. Have you tried login out and in again?

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