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Participating Frequently
September 9, 2021
Question

Adobe Creative Cloud & programs bugs

  • September 9, 2021
  • 3 replies
  • 1944 views

Hello everyone,

 

I am asking for help because I do not know who to turn to anymore. I have had problems with Adobe CC for about a year. My programs stop working and the "Repair or Disable" window is displayed. I have reported this problem several times to Adobe Support. Support was coming from me (each time a different person, sometimes several people during one session), I had to explain everything from scratch each time. Remote repair has always been different. Even though I was able to fix the program, the problem repeated itself after a few days. When the problem persisted, I decided to format the disk and reinstall Adobe CC, the programs worked for several days. When the last time a problem occurred and the "Repair or disable" window popped up, after pressing repair, only a few PS / AI / XD programs were restored, so for a few weeks I have been working only on these programs. I need others like AE or ID, BR.

 

I don't want to connect with support anymore because they can't solve my problem. Please help. I work on Windows 10. I can generate some logs or send anything that will facilitate the diagnosis.

This topic has been closed for replies.

3 replies

Participating Frequently
August 9, 2024

its falling apart. its unusable for me and has been for a while

kglad
Community Expert
Community Expert
August 9, 2024

@Pdigilio4 

 

what problem are you having?

kglad
Community Expert
Community Expert
September 9, 2021

there's something specific to your system causing the recurring problems.  common culprits are av, antimalware, defraggers etc

 

i don't know any systematic way (other than trial and error) to pinpoint the problem unless you can remember when the problems started to occur and can recall something you did just prior to the problems starting.

Participating Frequently
September 9, 2021

Thx kglad,

 

I don't remember adding anything before the problem occurred. I have been working on the same software for years and have not had such problems.

 

Maybe I should one more time reformat the disk and watch what it adds to the system and wait for the error ;(

Participating Frequently
October 11, 2021

you're welcome.


Hello,

 

Unfortunately, the problem has returned. At that time, I only installed additional fonts.

I cannot currently repair or uninstall Adobe CC. "Uninstallation resulted in errors"

I can't even uninstall programs manually.

 

I can't do anything anymore; (

John T Smith
Community Expert
Community Expert
September 9, 2021

I can't help, but I can give a warning

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Participating Frequently
August 9, 2024

so...... adobe is a scam then. if they sell a bunk product, and vanish as soon as you pay, thats a scam.