I updated Adobe Creative Cloud App (Windows) and the other applications but Adobe Creative Cloud not synchronising files. When I look at the "Files" section in the Adobe Creative Cloud app I can only see the loading icon turning forever. I tried to re-install Adobe Creative Cloud, I tried removing or renaming opm.db file but still I^m having the problem. I couldn't fix it since two weeks.
Hi, Rajshree and thank you for your response. I found that help page before and I tried all the solutions mentioned in the page before and I tried again but still having the issue. Actually the help page that you have sent me is about the problem in the "Apps" section of Adobe Creative Cloud app but I don't have any problem about apps I can see all the apps in the list and I can open or update them. Actually everything works fine except "Files" section in Adobe Creative Cloud app.
Thank you for bringing this issue to our attention. In order to further understand the behaviour you are experiencing, can you please provide the following details?.
Adobe ID: Country: Creative Cloud Desktop Version: What Operating systems are you using: Type of internet connectivity (Ethernet/WiFi): Using a proxy (Y/N): Firewall (Corporate/Local): Timezone of your computer:
Please send us your log files to enable us to better understand your issue.
The log files can be found here:
<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync/CoreSync-YYYY-MM-DD.log
(Please send us all of the CoreSync logs)
Note: The Users Library user folder is hidden on starting with 10.7 or later. This document explains how to show that folder: