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Hello,
I need help! Desperately.
On my workstation (Win 7, SP1) the Creative Cloud Desktop app won´t connect to the server anymore. "Adobe Server are not available" (Check your firewall and if the time is correct and try again). So Photoshop and also Camera Raw won´t even start.
My abonnement is ok and active, I can log in into my account via browser.
I tried the whole ordeal, nothing helps.
I worked through *every step* of this: (https://helpx.adobe.com/de/x-productkb/policy-pricing/activation-network-issues.html). Really, every. single. step.
My computer can tls 1.2 just fine:
Firewalls on/of doesn´t work, anti virus software on/of doesn´t work. Host file had no entries (tried the tool and tried manually), all I have there is a Hosts_bkup which is empty. Access to https-sites are possible, GlobalSign is there and activated correctly.
The only thing from this help-text that doesn´t work is that link for the activate-server - I get no pong back with firefox. https://lm.licenses.adobe.com/vact/ping
I get (firefox):
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clear your adobe.com cookies or use a different browser.
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reset the cc desktop app: make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, you open your cc desktop app and then do what before seeing a 404 error message.
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It did restart, but came to the same error: "Adobe servers are not available. please check firewall settings (I did), make sure the time is set correctly (it is) and try again (for hours by now!)
😞
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When I try to start PS.
"Abonnement is expired, no connection to adobe servers possible"
my abo isn't expired...
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What is a Cookie? How it works and ways to stay safe (kaspersky.com)
using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
p.s. what country are you in?
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I am from Germany.
ok, I will do that on Monday, it told me no agents available now.
thanks for trying to help.
btw. I know, what a cookie is.. 😉
browsers are doing fine, it is just the Adobe Cloud Desktop program, which can't connect.
I already made an error log and can't wait to send it some real person at Adobe, because I can't sent it automatically because the effing program won't allow me to run it without being able to connect to the server! Aaaaargh!
thanks for trying!
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you're welcome.
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can you please explain, why deleting browser cookies could help the abobe creative cloud desktop app to connect to the server?