Adobe creative cloud cannot connect to Adobe servers

[СПБ5EEF]

Hi! We have a corporate network. I downloaded and installed Adobe Creative Cloud. But the program can't connect to Adobe servers.

We have a Proxy server, but the program does not see it.

Please write where there is a program setting to use a Proxy server?
What should be the network settings for the program to work?

[thatsmauri]

Hi!

All current Adobe Creative Cloud Network Endpoints are outlined on the Help page below:
» https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Information about Proxy support for Creative Cloud apps is listed here:
» https://helpx.adobe.com/download-install/using/proxy-authentication-support.html

[СПБ5EEF]

Here - https://helpx.adobe.com/download-install/using/proxy-authentication-support.html  it is written - "When the Creative Cloud Desktop app is first launched and detects a proxy in place, it prompts for credentials."

But Adobe Creative Cloud does not see our proxy server. How do I configure the proxy server manually?

[СПБ5EEF]

hi, can I get a response from technical support?

[Jeff A Wright]

Technical support is available via secure chat at https://helpx.adobe.com/contact.html.  Did you have a specific question that could be answered with the public forum discussion thread that you responded to? If not, then please begin a secure chat at https://helpx.adobe.com/contact.html for direct assistance.