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СПБ5EEF
Participant
August 30, 2021
Question

Adobe creative cloud cannot connect to Adobe servers

  • August 30, 2021
  • 1 reply
  • 425 views

Hi! We have a corporate network. I downloaded and installed Adobe Creative Cloud. But the program can't connect to Adobe servers.

We have a Proxy server, but the program does not see it.

Please write where there is a program setting to use a Proxy server?
What should be the network settings for the program to work?

This topic has been closed for replies.

1 reply

thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
August 30, 2021

Hi!

All current Adobe Creative Cloud Network Endpoints are outlined on the Help page below:
» https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Information about Proxy support for Creative Cloud apps is listed here:
» https://helpx.adobe.com/download-install/using/proxy-authentication-support.html

    С
    СПБ5EEFAuthor
    Participant
    August 31, 2021

    hi, can I get a response from technical support?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 31, 2021

    Technical support is available via secure chat at https://helpx.adobe.com/contact.html.  Did you have a specific question that could be answered with the public forum discussion thread that you responded to? If not, then please begin a secure chat at https://helpx.adobe.com/contact.html for direct assistance.

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