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adobe creative cloud does not work after I move it to new macbook

New Here ,
Mar 09, 2021 Mar 09, 2021

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hello everyone, as you see in the video, the adobe cloud in my desktop does not respond to my click, it can open allow me to open the cloud or close it. It happened after I switched to my new MacBook.

 

thank you for help!

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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Let me move this to the Creative Cloud Services forum for you, where I hope you will find an answer for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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Adobe Employee ,
Mar 09, 2021 Mar 09, 2021

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Frankie, what process did you use to move to the new MacBook?  Was anything copied from the previous computer? Did you attempt to migrate any applications from the old computer to the new one?

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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>does not work after I move it

 

Tell everyone you know who owns a Mac, including Apple employees... Mac Migration and Time Machine DO NOT WORK properly with Adobe program activations due to hidden registration files that are not included when Migration or Time Machine make their copies
Sign out of your account... Uninstall... run the Cleaner...
-for non-Cloud programs you need to DE-activate before uninstalling
-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html
-using the cleaner after uninstalling and before reinstalling is often needed
-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to your account... Reinstall

 

Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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