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Adobe Creative Cloud error 202 & Lightroom BSOD

Forum|Forum|3 years ago
March 6, 2023
5 replies
4886 views

Since appr. Febr 25th I have issues with Adobe Creative Cloud en Lightroom.

Adobe Creative Cloud says there is an update, but updates keep failing with error 202.

I also can't use Lightroom. It gives me constant blue screens. Because the issues started at the same time, I assume that these are related?

I used Google to find a solution for Adobe Creative Cloud. Found a lot of suggestions, but none worked. I ended up trying to uninstall and reinstall. Uninstall was succesful, but now I am not able to reinstall. Again because of error 202.

Lightroom BSOD can even happen when just having this opened and doing nothing. The crashump says it is related to the Nvidia-driver. I already reinstalled these, did a memory check, etc., but none of these resolved the issue.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

Drive or module in which error occured: nvlddmkm.sys

So now I am without Adobe Creative Cloud and Lightroom.

Someone who has some good ideas to get both working again?

Are these issues indeed related at all?

I have a crashdumpfile (after BSOD), ACC.log, CEF.log, DLM.log, PDApp.log and a WAM.log.

Thanks in advance!

Libraries

This topic has been closed for replies.

Correct answer kglad

No, restart didn't resolve it.

But is is solved again. For now.

The alternative download links on the update page of my region still shows the previous version, but at the USA-page it showed the version that the client om my laptop wants to install.

Downloaded it, installed it, and again it resolved my issue.

So I guess everytime my client says there is an update, I most likely will have to wait until the alternative download links shows the new version at the USA-region, then download and install it from there.

@Andy287202927lbp

sounds cumbersome, but manageable.

A

Andy287202927lbpAuthor

Participating Frequently

The problem seems to be back. 😞

Cannot update to 5.11.0.521. Again error 202.

The offline installer is still 5.10.0.573. So I guess I will have to wait until the correct offline installer is available for downloading, and see if I can resolve the issue again.
Think this will remain the standard update method.... 😕😕 Minor issue, but annoying.

kglad

Community Expert

@Andy287202927lbp

are none of the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

current?

A

Andy287202927lbpAuthor

Participating Frequently

Even today, alternative download links are still downloading 10.573, while the app itself wants to update to 5.11.

S

Sebastian299508913ssn

Participant

In my case the solution of error code 202 was to use the installation zip files "Windows 10 versions below 1903 (64bit)" from webpage https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

This worked, although I am using the lates Windows 10 (64bit) Version 22H2.

Before I came to this solution I tried all the other methods like the cleaner tool etc., however, without success.

kglad

Community Expert

thank you @Sebastian299508913ssn (though that was suggested in my first post here)

A

Andy287202927lbpAuthor

Participating Frequently

Thanks @John T Smith and @kglad for thinking along!

Downloading offline installer could be a usefull addition to troubleshooting error 202.

A

Andy287202927lbpAuthor

Participating Frequently

I don't seem to be able to edit my comments.

Downloading offline installer could be a usefull first step in troubleshooting error 202. (I fixed it without all the uninstalls and cleaning)

kglad

Community Expert

glad to hear you got it solved.

D

defaultwkgugwxbsxvx

Participant

Me too. My Adobe Creative Cloud does'nt work for the new version. Error 202. I've the lasta one version of Windows 11

A

Andy287202927lbpAuthor

Participating Frequently

I solved it. Check my solution above. Hopefully this also works for you.

John T Smith

Community Expert

Are you using the STUDIO driver, or the Gaming driver?

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

A

Andy287202927lbpAuthor

Participating Frequently

I am using a Dell Inspiron 15 7000-series which had these (gaming)drivers pre-installed, and worked for years without issues.

I haven't seen this being suggested before. But unfortunately on the downloadpage: "No certified downloads were found for this configuration." (GeForce MX 100 Series (Notebook), GeForce MX150, Windows 11)

Thanks anyway for your suggestion. It was worth a try.

A

Andy287202927lbpAuthor

Participating Frequently

if you uninstalled the cc desktop app, you should follow the steps i suggested. ie, properly uninstall all the cc apps first (removing preferences may not be necessary for a 202 error), properly uninstall the cc desktop app, clean, restart etc.

I am a bit anxious following all those steps. I've seen you suggesting the same in other threads, but without success. Not that I don't want to rely on you, but more because at least I have Lightroom Classic working now. I do appreciate your help, but I am also a bit worried that after this nothing will work.

I also found this solution mentioned in another topic, suggested by an Adobe-employee: https://helpx.adobe.com/download-install/kb/licensing-errors.html

Error 202 is mentioned there, and it says I should delete some certificates. But the one asking for help couldn't access any of the Adobe-apps after doing so.

I'm very unsure of what to do.

Lightroom Classic is working, but cannot receive updates because of a missing Creative Cloud Desktop-app. Photoshop won't start because of the same reason ("Cannot communicate with Creative Cloud Desktop").

Cannot re-install Creative Cloud Desktop to fix this, because of this error 202.

I would like to have it solved, but don't want to end up worse.

Is the ACC.log pointing to something maybe? I found this:

03/05/23 20:52:42:662 | [INFO] | | ASU | PIM | PIM | | | 27620 | Inside single-stream fallback. Downloading package OneUp in single stream
03/05/23 20:52:42:668 | [INFO] | | ASU | PIM | PIM | | | 27620 | Setting threadCount as 2
03/05/23 20:52:43:191 | [INFO] | | ASU | PIM | PIM | | | 27620 | Download complete for package: UAB, size: 20601.353516 KB, Time taken: 8 secs, Speed: 2575.169189 kBps
03/05/23 20:52:43:477 | [INFO] | | ASU | PIM | | | | 8536 | Asset
03/05/23 20:52:48:916 | [WARN] | | ASU | PIM | | ZIPAsset | | 8536 | Error in unZip even after 3 attempts. Source Package to unzip was: C:\Users\<username>\AppData\Local\Temp\{26305AD5-663E-4D0D-96A0-42C4FCA90EF9}\OneUp.zip
03/05/23 20:52:48:916 | [WARN] | | ASU | PIM | | ZIPAsset | | 8536 | Error in creating the process for extraction.
03/05/23 20:52:49:282 | [INFO] | | ASU | PIM | PIM | | | 27620 | Single-stream fallback failed. Marking it non-resumable
03/05/23 20:52:49:282 | [INFO] | | ASU | PIM | PIM | | | 27620 | Non-resumable error found. Not processing other downloaders
03/05/23 20:52:49:282 | [INFO] | | ASU | PIM | PIM | | | 27620 | Non-resumable error found. Closing all downloaders
03/05/23 20:52:49:286 | [ERROR] | | ASU | PIM | PIM | | | 27620 | END: Downloading failed with error code 202 for the URL:(https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win64/packages/ACCC_5_10_0_OneUp_573/manifest.xml)

What is this OneUp.zip, and why is it not able to unzip this?

Could there be something wrong on Adobe-side, since I see some more equal complaints popping up?

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