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tuckerdogavl
tuckerdogavl
Known Participant
October 26, 2021
Question

Adobe Creative Cloud Error stops me from using Dropbox for backup

  • October 26, 2021
  • 2 replies
  • 7939 views

Two days and about 5 hrs and no luck. I need to use my 1T Dropbox for backup for desktop and documents on my Mac. Should be simple, right? Well, as difficultly simple as everything is today. 


I continue to get an error that states "Adobe Creative Cloud error" (See attached). Of course, when I click on "how to fix this error" I'm supposed to some how magically figure out what in 660gb is causing the error. 

 

I have nothing in the adobe cloud; no documents; in theory, noting from PDFs (I say in theory because I can never figure out where anything is actually saved); my cloud says there are no documents. I do have some images in the stock photos in a library (where the professor is standing with the candelstick), and I downloaded them. I also have repeated attempted to delete on that we no long want but I have given up. That comes back like a single sock from the drawer. 

 

So, I attempted to uninstall adobe creative cloud and I got a message that I couldn't because I have apps that are installed that use it. How convenient is this! 


I need those apps and I need to also backup into a cloud I already pay for. So, do I uninstall Stock, PDF, DC, Reader, etc. or is there a trick, the secret that I don't know to ask that I don't know? 

This topic has been closed for replies.

2 replies

A
Anonymous
December 28, 2021

Hi Tucker! I had the same problem when backing up with Dropbox. Looking for a solution I stumbled across your post but didn't find a solution anywhere. I got a good tip from Dropbox support. A certain version of the Creative Cloud client creates a "Library" folder in the "Documents" folder and locks it. If you have the same problem, you have to get rid of it. There is also a help text from Adobe: helpx.adobe.com/de/download-in...

Good luck!

Klaus

    R
    Red Tusk
    Participant
    July 3, 2022

    I've had the same issue and deleting the locked Library folder from the Documents folder solved it. Thank you knrk-MBP17-2011! Your post should be featured first in this thread.

      tuckerdogavl
      tuckerdogavlAuthor
      Known Participant
      October 26, 2021

      PS Sorry for any typos but I've just spent ten minutes trying to figure out how to "just simply" fix noting with nothing and have "repeatedly attempted to delate that photo" but can't add or change anything apparently. 

      tuckerdogavl
      tuckerdogavlAuthor
      Known Participant
      October 26, 2021

      delete not delate

      tuckerdogavl
      tuckerdogavlAuthor
      Known Participant
      November 1, 2021

      Tucker, what are you unable to back up?  Have you configured Dropbox to no longer attempt to sync files using Creative Cloud files or Cloud Documents?

       

      For more information on how Cloud Storage is used, see https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html.


      Yes, I configured Dropbox to no longer attempt to sync files (that don't exist) using Creative Cloud files or Cloud documents. According to my Creative Cloud I have no files, no documents, nothing saved. I have 42mb of 10GB showing used. But I have no clue as to what those are since everything shows as blank. I gave up. I wanted to use the Dropbox as an alternative to additional Cloud services since I need 600gb and already pay for 2TB and only have used 300gb. But, alas, I get the "Adobe Creative Cloud Error" regardless of what I do. So, I gave up. 

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