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tuckerdogavl
tuckerdogavl
Known Participant
October 26, 2021
Question

Adobe Creative Cloud Error stops me from using Dropbox for backup

  • October 26, 2021
  • 2 replies
  • 7940 views

Two days and about 5 hrs and no luck. I need to use my 1T Dropbox for backup for desktop and documents on my Mac. Should be simple, right? Well, as difficultly simple as everything is today. 


I continue to get an error that states "Adobe Creative Cloud error" (See attached). Of course, when I click on "how to fix this error" I'm supposed to some how magically figure out what in 660gb is causing the error. 

 

I have nothing in the adobe cloud; no documents; in theory, noting from PDFs (I say in theory because I can never figure out where anything is actually saved); my cloud says there are no documents. I do have some images in the stock photos in a library (where the professor is standing with the candelstick), and I downloaded them. I also have repeated attempted to delete on that we no long want but I have given up. That comes back like a single sock from the drawer. 

 

So, I attempted to uninstall adobe creative cloud and I got a message that I couldn't because I have apps that are installed that use it. How convenient is this! 


I need those apps and I need to also backup into a cloud I already pay for. So, do I uninstall Stock, PDF, DC, Reader, etc. or is there a trick, the secret that I don't know to ask that I don't know? 

This topic has been closed for replies.

2 replies

A
Anonymous
December 28, 2021

Hi Tucker! I had the same problem when backing up with Dropbox. Looking for a solution I stumbled across your post but didn't find a solution anywhere. I got a good tip from Dropbox support. A certain version of the Creative Cloud client creates a "Library" folder in the "Documents" folder and locks it. If you have the same problem, you have to get rid of it. There is also a help text from Adobe: helpx.adobe.com/de/download-in...

Good luck!

Klaus

    R
    Red Tusk
    Participant
    July 3, 2022

    I've had the same issue and deleting the locked Library folder from the Documents folder solved it. Thank you knrk-MBP17-2011! Your post should be featured first in this thread.

      tuckerdogavl
      tuckerdogavlAuthor
      Known Participant
      October 26, 2021

      PS Sorry for any typos but I've just spent ten minutes trying to figure out how to "just simply" fix noting with nothing and have "repeatedly attempted to delate that photo" but can't add or change anything apparently. 

      tuckerdogavl
      tuckerdogavlAuthor
      Known Participant
      October 26, 2021

      delete not delate

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      November 2, 2021

      So, I deleted nineteen items one. at. a. time and I have 18mb left. I assume those are the photos in the library. Thanks for that input. Too bad, however, that I still get the error that there is something being accessed "in the cloud" that CC is blocking. And Dropbox says to ask CC or spend hours trying to figure it out. Or talk to myself, the IT person in the home office I work at. 


      Tucker, you may want to reconsider your approach to how you are using Dropbox.  For my personal computers, I only have Dropbox syncing the one folder within the User Documents folder.  I use this same Dropbox folder on both Mac and Windows without any errors. 

       

      The Dropbox folder still contains everything that I want to sync between devices. Still, I don't have to worry about it trying to sync application preferences or files used by other applications. I even created a backup folder within Dropbox to manually backup preferences and application installers.

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