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October 23, 2022
Question

adobe creative cloud loading forever

  • October 23, 2022
  • 1 reply
  • 3283 views

hello, it stays like this, what is the solution so far, I have done all the operations such as remove, delete, update

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
October 23, 2022

restart your computer.  recheck cc.

 

if it's still not loading,

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

Participant
February 18, 2023

I have had so many issues with this. I just tried to install photoshop. I cancelled my last subscriptions to dreamweaver etc because of this issue. I can't believe it is not fixed.

Fortunately it was a 7 day free trial and I can delete without losing money.

 

kglad
Community Expert
Community Expert
February 18, 2023

@keiron28470164rmd6 

 

i'm not sure if you have a question, but if you do, ask.