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Adobe Creative Cloud Storage Problem

New Here ,
Oct 14, 2023 Oct 14, 2023

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I deleted all the files from my Adobe Creative Cloud, but it still shows that I'm using 12GB. Where do I find these files? I've checked all the Adobe apps I have (LR and PS).

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Cloud storage web assets , Libraries

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correct answers 1 Correct answer

Community Expert , Oct 14, 2023 Oct 14, 2023

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match

...

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Community Expert ,
Oct 14, 2023 Oct 14, 2023

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use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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New Here ,
Oct 15, 2023 Oct 15, 2023

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Thank you very much! There was nothing in the trash cans, I had checked, but it has now updated the available space, and it's correct now! Thanks for the assistance!

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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you're welcome.

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