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Adobe Creative Cloud won't install Photoshop (Error Code 107)

Community Beginner ,
Aug 06, 2023 Aug 06, 2023

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Exit Code: 107
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 10 warnings(s) 

FATAL: Error in parsing Application JSON with error: * Line 1, Column 1
  Syntax error: value, object or array expected.
, Json string length:0, with URL, download asset size=
FATAL: Error occurred in install product workflow with error code 107 error message Error in parsing Application JSON with error: * Line 1, Column 1
  Syntax error: value, object or array expected.
, Json string length:0, with URL, download asset size=
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

How can I fix it? I already tried to repair and unis

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Community Expert ,
Aug 06, 2023 Aug 06, 2023

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what's your os version?

what's your cc desktop app version?

using the cc desktop app, have you been able to install any program?

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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what's your os version?

Windows 10

what's your cc desktop app version?

5.11.0.522.1

using the cc desktop app, have you been able to install any program?

Yes I have been able to besides Photoshop.

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

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win 10, what build?

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Community Beginner ,
Aug 08, 2023 Aug 08, 2023

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Windows 10 Enterprise LTSC 21H2

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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you don't have a current os.  what ps version are you trying to install? and are you using the cc desktop app to try and install ps?

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Community Beginner ,
Aug 08, 2023 Aug 08, 2023

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What do you mean "You don't have a current OS"? I'm just trying to install the latest version of Photoshop, and yes I am using the CC Desktop App.

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Community Beginner ,
Aug 08, 2023 Aug 08, 2023

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To explain my issue in more detail, Photoshop is stuck on installing at 1%, and then fails to download. I have tried repairing the Creative Cloud Desktop app but that doesn't seem to fix it.

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New Here ,
Aug 21, 2023 Aug 21, 2023

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I'm having exactly the same issue as you, and I have the most-current Windows 10 build: 22H2

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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error 107 is a corrupt download. retry.

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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the latest version of ps will require an os that's not years old, and does not support ltsc. ie, for win users you need:

 

Windows 10 64-bit (version 20H2) or later; LTSC versions are not supported

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New Here ,
Aug 28, 2023 Aug 28, 2023

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Try to reinstall Cloud app. It seems like this work for me

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