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Simon293918259xg3
Participant
May 9, 2023
Question

Adobe employee data breach on my Mac

  • May 9, 2023
  • 2 replies
  • 1048 views
I have been speaking to Adobe customer service since February about an Adobe CC data breach, but without being rude, I am getting nowhere fast with them.
 
When I go into the user folder on my Mac, there is a folder that has been created by an Adobe employee, called:
 
<adobe email removed - kglad>
 
<user name, email and phone # removed - kglad>
 
<adobe email removed - kglad>

I have never created this folder or saved any of the files in there. It is clearly an Adobe employee, some of the files discuss technical escalation protocol and things like that. These files have been saved on my Mac without my knowledge and clearly represent a breach of Adobe protocol. Before I seek some external legal advice, I wanted to get a response from Adobe support but they literally take weeks to reply and since I have been speaking to them since February I am getting nowhere fast, has anyone else had a data breach like this or could offer any advice as Adobe are ignoring me. 
This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 9, 2023

@Simon293918259xg3 

  • Where did you obtain your specialty training in IT & security?  
  • What makes you think there's been a data breach or that an Adobe employee had anything to do with it?
  • What evidence do you have?

 

Without facts to support your claims, I don't think you want to go down this rabbit hole in a public web forum.  Tread carefully here.  Lawsuits for defamation have been won over false claims made on the Internet.  😉

 

Best advice, take your computer to a professional technician. 

  • Ask the expert to run diagnostics and scan your system for possible malware.  
  • If they find something, they can remove it and your problem is solved. 
  • If they find nothing, you can put this matter to rest and sleep easier. 🙂

 

Goodbye & best of luck.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
May 9, 2023

@Simon293918259xg3 

 

this is a public forum in which you posted personal information.  i removed that info and an adobe email address.

 

unfortunately, by removing the screenshots with your personal info and an adobe email address, an important part of your message was removed.  you can repost those screenshots with all private info redacted.

 

that said, we're just other users here and have no way to know what happened on your computer.  the only thing that's clear is that you're not always careful with your personal information.

 

 

S
Simon293918259xg3Author
Participant
May 9, 2023

I need help on the matter as Adobe are not helping at all?

S
Simon293918259xg3Author
Participant
May 9, 2023

i can't envision what help you expect from other adobe forum users.  

 

if you feel bad for the other person, deliver it to them and let them decide what to do about it.  and, if you think it's evidence of crminal behavior, report it to your state's attorney general.


You are about as much help as a chocolate teapot...

I have contacted a solicitor now. 

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