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adobe fonts not loading in creative cloud

Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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only 2 of my active fonts are showing up in illustrator and I can't seem to get the rest working. When I go to the cc desktop app to look at my previously active/active fonts it's just stuck loading. When I go to "manage fonts" in my adobe account in a browser it shows all fonts being active.

I've tried:

-deactivating and reactiving all the fonts

-activating any random font I have not prevously used

-signing in and out of creative cloud and my adobe account

-restarting my computer

 

 I don't know if this has anything to do with it but I also went to my account preferences on cc and in general under cloud storage it says "getting storage information..." but it never changes like it's also stuck

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correct answers 1 Correct answer

Adobe Community Professional , Nov 14, 2021 Nov 14, 2021
Time machine migrations won't work. Use the Adobe Cleaner tool to remove old apps from your system. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Do a fresh install with the latest Creative Cloud Desktop app followed by your other CC apps.  https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html Only the latest versions will work on Apple Silicon M1 chip computers. https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html...

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Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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update:

Some info I didn't include before,

the issue began when I started working on my new M1 imac. Someone suggested on a separate question I asked that this issue may be because I was working on versions cc that were installed using a time machine backup. I uninstalled and reinstalled illustrator, photoshop and indesign and unfortunately that didn't fix it. I checked photoshop and none of my adobe fonts are showing up as opposed to the 2 that show in illustrator. 

 

any help would be much appreciated!! I use a lot of those fonts for work and would really like to figure this out as soon as possible

 

 

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Adobe Community Professional ,
Nov 14, 2021 Nov 14, 2021

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Time machine migrations won't work.

 

Use the Adobe Cleaner tool to remove old apps from your system.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Do a fresh install with the latest Creative Cloud Desktop app followed by your other CC apps. 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Only the latest versions will work on Apple Silicon M1 chip computers.

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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completely unistalling all programs and the creative cloud desktop app, restarting then reinstalling everything seemed to fix it. Thank you so much for all your help!

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