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Adobe: It's all-or-nothing with with Creative Cloud Services. Me: No thanks.

Community Beginner ,
Apr 02, 2024 Apr 02, 2024

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I'm having a problem, right now, with files stored in CC Libraries disappearing. *POOF* gone. And I'm actively using those files in multiple CC apps, so this is - you could say - a bit of a problem. Fortunately I had backups so I could replace them, but so far I've had to do this with 4 separate illustrations.

Adobe is aware of this problem (I just spoke to a head tech on the phone). They assure me "not to worry" because they are going to fix it some day and all your files will magically probably maybe reappear. Of course, if you're trying to use those library files in your current documents, well then hopefully you've got backups. So you can continue working, but also because I wouldn't bet the change in my sofa cushions that those files will ever come back.

Adobe's plan seems to be, "Put all your files in the Cloud and just trust us that they will almost always probably be available when you need them."

They are discontinuing the local+cloud syncing service for Team account later this year, so your only option will be to put everything or nothing on their cloud servers, with no local backup whatsoever.

Whoever made this decision has obviously never actually used a computer to work on complicated, important files that would be devastating to lose (and pay handsomely for the privilege). This is the most boneheaded approach to file management I can imagine. I don't trust *any* cloud-based storage where I cannot also at least optionally store a local version, and yet that is what Adobe is forcing on its customers. I do need to use files on two different computers, but I don't trust Adobe's cloud (the tech said he understands that I'm skeptical...I said I'm not skeptical, it's literally not working RIGHT NOW). So I'm going to start migrating everything out of Adobe's cloud and store/share/sync them with a service that doesn't demand I commit professional malpractice by risking all of my work in Adobe's cloud-only approach to storage.

If anyone at Adobe is listening...this is a really stupid idea, and you will lose customers over it. Time to give those Affinity apps another look.

TOPICS
Cloud storage web assets , File sync , Libraries

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Community Beginner ,
Apr 02, 2024 Apr 02, 2024

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Case in point (and not the same Cloud problem as my library erasing my files):

Screenshot 2024-04-02 at 9.56.47 AM.png

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Community Expert ,
Apr 02, 2024 Apr 02, 2024

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first, update your os and then restart your computer. 

 

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

 

if that fails proceed to the following steps: 

 

 

quit all Adobe related products

kill all the CCLibraries processes in task manager (win)/activity montor (mac).

Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*

Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 

 

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

 

 

 

 

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