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Question

Adobe Muse stuck on trial version even with CC All Apps

Forum|Forum|2 years ago
February 5, 2024
3 replies
13258 views

Previously I had Adobe Muse but downgraded my plan when it began crashing in Dec. 2023. Recently I installed a trial version of Adobe Muse to see if it worked with some of the fixes posted in the Community. Those fixes allowed it to work so I upgraded to all apps.
The Muse trial period is now over, but when it tries to license Muse it comes back with "We couldn't find a Adobe Muse CC subscription associated with this Adobe ID. You can purchase a new subscription....I have All Apps (verified with Adobe by phone). I have run the limited access tool, Cloud cleaner tool, uninstalled/reinstalled Muse and have performed all possible fixes listed by Adobe with certificates, etc.
I uderstand Muse is end of life and that Adobe offers no help. I am hoping someone here has a possible solution. If you have none, please do not remind me it's not supported anymore as that is worse than the lack of help thus far. Thank you.

This topic has been closed for replies.

M

MoDaVI

Participating Frequently

I had muse running 2-3 days ago on Windows 11. There has to be a fix that doesn't involve rolling back to Windows 10. The repair CC then immediately opening Muse method was working, now today I'm getting "Adobe Application Manager is missing or damaged".

T

T-berry

Participating Frequently

I got the same message on the older Win 10 system as long as I was online. I then did a clean uninstall of all Adobe programs including CC, had to uninstall Muse and Acrobat separately and then installed the older version of CC. Then I logged into CC and immediately disabled the internet connection. After this, I started the installation of the version I had received via the 24 hour download link from support and no more error messages appeared.

However, the message for the 7-day trial version appeared immediately, and I fear that licensing will no longer take place on this computer either.

S

Sab230949878zzp

Participating Frequently

Hello, I have exaclty the same problem. Did you find a solution ?

I have contacted Adobe support, no answer.

Kobra KaiAuthor

Participating Frequently

Adobe support will tell you Muse is end of life and that they offer no support on Muse anymore.

anber

Participating Frequently

I have now installed the older CC version (below 1903) on an older computer with Win10, which I have completely cleared, and was also able to install the Muse version offline, which was provided to me by support.

This was again only displayed as a 7-day trial version, but could be started. The latest files can now also be called up and edited, which is a huge step forward so that I can at least make updates before the trial version expires and perhaps can no longer be reactivated. I have not yet tried licensing for security reasons. I will wait until the 7 days are up.

Many, many thanks again, anber!

To be continued...

@T-berry : If I understood the sequence of steps you described correctly, it seems you might have made a mistake—possibly due to my lack of clarity. What I meant was the following sequence of steps

1. Uninstallation (ideally of everything—personally, I recommend using a removable Boot-HD for this. I'll skip detailing the uninstallation steps as they should be self-explanatory).

2. Installation of the OS (Windows 10).

3. Download and installation of the older version of the Adobe Creative Cloud Application I mentioned.

4. Download Adobe Muse (I recommend the last version from 2017).

5. At this point—or earlier if necessary—log into your Adobe account.

6. Disconnect your PC from the internet.

7. This is critical! Only at this point should you install Adobe Muse.

8. Enjoy stress-free work with the program they are trying to take away from us at all costs.

Frankly, I don’t understand the amount of effort, resources, and force being used just to make life difficult for Muse users. It’s puzzling. As the saying goes: if you don’t know what it’s about, it’s probably about money.

Perhaps it’s related to the licensing fees Adobe had to/must pay to Google for the Google Maps widget? Although they removed the widget in the 2018 version, earlier versions still have it... Or maybe it’s something else? Perhaps the existence of Muse created fierce competition from semi-professionals producing semi-professional products, i.e., websites? This could have taken a significant portion of clients away from large web agencies, particularly those for whom price was a deciding factor.

Muse users, perhaps unknowingly, applied dumping prices to the market, indirectly causing a “seismic shift” in an industry that is critical to Adobe’s revenue. Who knows...

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Kobra KaiAuthor

Participating Frequently

Thanks kglad, but I have already been through all those steps now twice with the same failed result. Even tried installing older version of Muse (2017) and it also returns with trial over/no subscription. Do I need to uninstall all CC apps, then uninstall CC and finally reinstall CC and then the apps?

kglad

Community Expert

don't do that, yet. let me check my cc app when i get home.

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