Adobe Portfolio and problem with www

[Mystical_inspiration1549]

Hello, after changing the DNS and successfully connecting Adobe Portfolio to the domain, my website does not load when I enter an address with "www", namely https://www.rogner.cz.

The address https://rogner.cz works fine.

I set everything up in DNS according to the instructions.

Thank you for your help.

[kglad]

https://www.sitepoint.com/domain-name-www-or-not/#:~:text=To%20make%20your%20website%20accessible%20....

[Mystical_inspiration1549]

Thanks, yes, I know, but I often put the address with www, even on business cards, but now it doesn't work....

[kglad]

you added both to your registrar?

[Mystical_inspiration1549]

Exactly according to Adobe's instructions...

[kglad]

i don't see how this could be on adobe's end, but you can ask

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

[Nancy OShea]

The non-www (naked domain) is the correct one to use with Portfolio. 

HTTPS://EXAMPLE.COM/ or https://your_ID.myportfolio.com

will resolve to the same IP address.

Using a custom domain in Portfolio

https://help.myportfolio.com/hc/en-us/articles/209448927-Using-a-custom-domain-with-Adobe-Portfolio

Most sites have dropped the www prefix except in very rare use cases.

https://help.hubdo.com/when-and-why-should-i-use-www-versus-non-www-domain-structure

Hope that helps.

[Mystical_inspiration1549]

The problem is that if I enter only rogner.cz, www.rogner.cz automatically pops up and the website doesn't load...

[Nancy OShea]

@Mystical_inspiration1549 

OK.  I'm seeing this for BOTH www & non-www domains.

Secure Connection Failed

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

I suspect the problem is with the SSL certificates issued from DigiCert or Let's Encrypt and not your DNS settings. 

If your URLs fail to resolve within 48 hours, contact Portfolio Support for technical assistance.

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

[Mystical_inspiration1549]

Thank you! But what can I do?

[kglad]

again, ask here  https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

[Mystical_inspiration1549 · Accepted solution]

Thank you for your help. I did an https sync, I don't know how it happened, but now it works... 🙂

[kglad]

good to hear!  how did you do that?

[chrisbtacos]

I'm having the same problem. What is an https sync and how would I do that? Thanks!

[Nancy OShea]

@chrisbtacos,

Contact Portfolio Support for technical assistance.

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

[Mystical_inspiration1549]

Please note that this was just my attempt. I'm not sure it was this way, but then everything started working. In the domain settings for the Let's Encrypt certificate in the web hosting administration of my provider, I removed the domain with and without "www", let it apply, and then added it there again and let it apply.