Inspiring

Answered

Adobe Portfolio and problem with www

Forum|Forum|1 year ago
August 28, 2024
3 replies
2475 views

Hello, after changing the DNS and successfully connecting Adobe Portfolio to the domain, my website does not load when I enter an address with "www", namely https://www.rogner.cz.

The address https://rogner.cz works fine.

I set everything up in DNS according to the instructions.

Thank you for your help.

File sync

This topic has been closed for replies.

Correct answer Mystical_inspiration1549

again, ask here https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

Thank you for your help. I did an https sync, I don't know how it happened, but now it works... 🙂

Nancy OShea

Community Expert

@Mystical_inspiration1549

OK. I'm seeing this for BOTH www & non-www domains.

Secure Connection Failed

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

I suspect the problem is with the SSL certificates issued from DigiCert or Let's Encrypt and not your DNS settings.

If your URLs fail to resolve within 48 hours, contact Portfolio Support for technical assistance.

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Nancy O'Shea— Product User & Community Expert

M

Mystical_inspiration1549Author

Inspiring

Thank you! But what can I do?

kglad

Community Expert

again, ask here https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

Nancy OShea

Community Expert

The non-www (naked domain) is the correct one to use with Portfolio.

HTTPS://EXAMPLE.COM/ or https://your_ID.myportfolio.com

will resolve to the same IP address.

Using a custom domain in Portfolio

https://help.myportfolio.com/hc/en-us/articles/209448927-Using-a-custom-domain-with-Adobe-Portfolio

Most sites have dropped the www prefix except in very rare use cases.

https://help.hubdo.com/when-and-why-should-i-use-www-versus-non-www-domain-structure

Hope that helps.

Nancy O'Shea— Product User & Community Expert

M

Mystical_inspiration1549Author

Inspiring

The problem is that if I enter only rogner.cz, www.rogner.cz automatically pops up and the website doesn't load...

kglad

Community Expert

https://www.sitepoint.com/domain-name-www-or-not/#:~:text=To%20make%20your%20website%20accessible%20with%20and%20without,engines%20only%20index%20one%20version%20of%20your%20site.

M

Mystical_inspiration1549Author

Inspiring

Thanks, yes, I know, but I often put the address with www, even on business cards, but now it doesn't work....

kglad

Community Expert

you added both to your registrar?

Secure Connection Failed

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