Adobe Portfolio: contact form does not send emails.

[jayb71347206]

The contact form on Adobe Portfolio does not send emails to my registered email address when submitted. Have done several tests, no emails come through. Checked junk folder too, still nothing. Help please?

[John T Smith]

Sorry, no help forum for that program here... Portfolio links are in https://community.adobe.com/t5/creative-cloud-services-discussions/how-to-make-adjustments-in-the-mo...

[Nancy OShea · Accepted solution]

Do you use Gmail? 

In my experience, GMAIL filters mail to Social, Promotions or Spam folders.  Check all 3.  When you find it, whitelist it and move it to your Inbox folder.

https://www.lifewire.com/how-to-move-messages-between-inbox-tabs-in-gmail-1171983

[Nancy OShea]

Did you enter your preferred email address into the actual contact form options? 

If you don't, you won't receive anything becase no mail is being sent. 

1. Go to Pages and select your contact page.

2. Scroll down to your Form and click the pencil icon to edit > Select Customize.

3. From the panel, select Form Options.  Enter your Email address where shown (see screenshot). 

4. Hit Done. And Update Live Site.

Contact Form Module

https://help.myportfolio.com/hc/en-us/articles/360036484493-Contact-Form-module

Hope that helps.

[jayb71347206]

Thank you for your replies - yes I've double-checked and my email address is already set correctly for the form. Also I use Hotmail, which doesnt have Social or Promotion folders, only Junk. nothing comes through to Junk or Inbox.

[Nancy OShea · Accepted solution]

Hotmail could be IP blocking. Try with another email address that's not on Hotmail.

[michaelfreund]

that's an interesting lead.  could gmail be doing this too?  

[michaelfreund]

same here.  i mean i am on gmail, and double checked to be sent to email address.  and spam filters/blocked addresses list.  nothing.

[Nancy OShea]

On Gmail, check your Categories sub-folders  -- Socials, Promotions, etc...

[helengra551]

Thank you Nancy, this worked for me - I was using a hotmail account but as soon as I entered my gmail it worked. annoying that Hotmail do that, but thank you for your help!