Adobe Portfolio Photo Grid problem with vertical photos

New Here ,
Jan 09, 2022 Jan 09, 2022

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ADOBE PORTFOLIO. Trying to upload vertical images along with horizontal images to a photo grid for my portfolio. For some reason, the vertical images only appear either sideways or stretched wide to fit in with horizontal photos. Is there a way to fix this so that my vertical images appear as they are?

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LEGEND ,
Jan 09, 2022 Jan 09, 2022

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Wrong forum. This is the Lightroom Classic forum.

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New Here ,
Jan 14, 2022 Jan 14, 2022

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Posted here because the portfolio “forum” is read only for some reason.

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Adobe Community Professional ,
Jan 09, 2022 Jan 09, 2022

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Community Beginner ,
Apr 18, 2022 Apr 18, 2022

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I had the same problem... open them with preview and re-save them. I rotated them 360 degrees for good measure. The new upload worked the way it was supposed to. 

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Adobe Community Professional ,
Apr 18, 2022 Apr 18, 2022

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When images are appearing upside down or rotated, that usually means you took pictures with an iPhone or iPad that was not held correctly with volume buttons pointing down.  Apple has built in software to compensate for this rotation, but other machines, email and the web do not.  The best solution is to hold your device correctly.  Or rotate images afterwards to correct the orientation and save with Metadata set to NONE.

 

For more question about Portfolio, see links below:

- FAQ & Knowledgebase - https://help.myportfolio.com/hc/
- Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168
- Adobe UserVoice for feedback & bug reports - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 18, 2022 Apr 18, 2022

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This happens with photos I take in my camera. I don't use iPhone for my photos.

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Community Beginner ,
Apr 18, 2022 Apr 18, 2022

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Same here. Photos taken on a pro level dslr. They appear the right way on the camera and the computer, but not the right way on Adobe Portfolio until they were re-saved. It was a small minority of images taken at different times on different pro cameras. Seems like a minor glitch more than anything. 

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Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

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I honestly don't think this is a failure of web-based PhotoGrid module.  More than likely your camera is adding Exif metadata to the image file for it's own set of reasons.  I'm guessing this would happen with almost any web-based app that strips metadata from images.   If you want to file a reproducible bug report, go to Portfolio Support.


- Contact Portfolio Tech Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168
- Adobe UserVoice for posting feedback & bug reports - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

 

EDIT:  Portfolio on UserVoice has been deactivated.  Please contact Portfolio support.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Apr 18, 2022 Apr 18, 2022

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[Moderator moved from Lightroom Classic to Creative Cloud Services.]


Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 21, 2022 Apr 21, 2022

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I have the same problem. Uploading images that otherwise look normal and having them weirdly stretched / rotated on the website grid.

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New Here ,
May 08, 2022 May 08, 2022

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Same problem here, if you have apple, just rotate the photos 360 degrees in preview and then re-uploaded them and it should be fixed. 

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New Here ,
Jul 01, 2022 Jul 01, 2022

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Hey, I don't know if you're still having this problem, but I've found that if you center align the image it will correct the orentation and then you can size the image the way you want. 

I hope this helped.

Kindest Regards

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New Here ,
Jul 01, 2022 Jul 01, 2022

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LATEST
Thank you!!

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