Adobe Portfolio problem with photo upload

[paolav27919847]

Hi, suddenly I can't upload or replace photos on my Portfolio, this is the warning:

Loading chunk 421 failed. (error: https://pro2-ui-assets-s3-fy.myportfolio.com/711825a/a41374ffa06c21e2ad05.js)

What's wrong? 😕
Thanks!

[paolav27919847 · Accepted solution]

OK I did it! The problem was the browser, I used Firefox, with Chrome I have no more problems uploading.

[Nancy OShea]

Turn off script blockers in Firefox.  The Portfolio editor relies heavily on JavaScript.  If your browser blocks scripts, you can't do much. 

[mandyl59079863]

I'm having a problem with my adobe portfolio. Anytime I upload new content it temporarily saves it but when I open the portfolio again the content is gone. It is also not allowing me to edit my photo grid. It doesn't let me upload more than 3 photos or add any other features to the pages. I don't get any error messages and I'm using Chrome. I have just tried to upload the photos again, updated my live site but when i went to view my live site, the content disappeared. 

[Nancy OShea]

This could be a browser caching issue.  Check your online site with a different browser. 

Failing that, please submit a help request directly to the Portfolio support team.

[pierst39492961]

Hey, for me adobe portfolio will only upload gifs and won't let me upload any JPEG's, do you know why this is happening?

thanks

[John T Smith]

You need to go to the links below for Portfolio help
https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
https://helpx.adobe.com/creative-cloud/how-to/create-portfolio-website.html
https://help.myportfolio.com/hc/en-us/articles/216489627-Manually-configuring-a-custom-domain
https://help.myportfolio.com/hc/en-us
https://portfolio.adobe.com/themes
https://portfolio.adobe.com/
And Lighrtroom Integrations
https://blogs.adobe.com/jkost/tag/portfolio
https://lightroomkillertips.com/getting-images-lightroom-adobe-portfolio-just-got-lot-easier/
https://digital-photography-school.com/create-beautiful-online-gallery-lightroom-classic-cc-adobe-po...

[Nancy OShea]

Are your JPGs optimized for the web:  sRGB color mode and under 1MB for cover images?  See link below for more details.

https://help.myportfolio.com/hc/en-us/articles/360038360914-Formatting-Images

Use Photoshop.  File > Export > Export As...  To reduce file size, move the quality slider down. See screenshot.

[Matildedigmann]

I'm having the same issue and can't use chrome because it crashes my Mac.
I've used safari and firefox and enabled java and nothing works. I keep doing the same work over and over again and no pictures are saved.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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