Adobe Portfolio SSL error

[Alessandra35115394cyxp]

Hello! I recently created my first Adobe Portfolio, and I've received reports that people encounter a "Your site is not secure" message when trying to load it (althought it works fine on my computer and phone). I did find this article though and realized that my domain name is not correctly mapped to Adobe Portfolio's IP address for some reason -- I have no idea what that means. I don't have a custom domain and don't want to purchase one; I'm good with the .myportfolio.com address and I don't seem to find a way to fix it. Can anyone help me? Cheers!

[kglad]

what's your portfolio link?

[Alessandra35115394cyxp]

https://allievannucci.myportfolio.com

[kglad]

i don't see a problem.

for the users reporting problems are they using https, and not http?

[Alessandra35115394cyxp]

Well, I don't see it either. As I mentioned earlier, I've consistently been able to access the website without encountering any errors since the first moment I published, so I feel I'm kind of in the dark here. Regarding those who have reported the error, I copied and pasted the link for them exactly as I did for you. However, they mentioned experiencing the issue a few days ago, approximately 24-48 hours after I published the portfolio— it's been about a week now. Could that possibly be the source of the problem?

[kglad]

ask them to send you a screenshot of what's in their address bar.

[Alessandra35115394cyxp]

Someone sent me this last week. Is it even possible to redirect HTTPS to HTTP automatically? They just clicked the link. 

[kglad]

on a mobile, tap the address bar, then take a screenshot