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Adobe Portfolio

New Here ,
May 17, 2023 May 17, 2023

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Hi everyone!

 

Since my boss linked his plan to my account (I already had a plan) to work in his studio I can't access my web portfolio to change it. So now I have to plans linked to my account.

 

I am logged in with my account and I don't know what to change, I don't even see his license in the account section.

 

What can I do?

 

Thank you

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Cloud storage web assets , Collaboration

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Community Expert ,
May 17, 2023 May 17, 2023

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what kind of subscription do you have? individual? teams? enterprise?

 

if individual do you see anything other than your own plan, https://account.adobe.com

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New Here ,
May 18, 2023 May 18, 2023

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I can only see my plan and it is individual

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Adobe Employee ,
May 18, 2023 May 18, 2023

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Hi @MiaGianini,

 

Welcome to the community! We're sorry to hear about your difficulties. If you have two separate plans linked to your Adobe account and it's causing issues accessing your web portfolio or making changes, here are a few steps you can take to resolve the situation:

1. Reach out to Adobe's customer support directly and explain the situation. They will be able to assist you in untangling the linked plans and help you regain access to your web portfolio. Adobe's support team has the necessary tools and knowledge to resolve account-related issues efficiently.

2. When contacting Adobe Support, be prepared to provide details about both plans linked to your account, including the plan names, account email addresses, and any other relevant information.

 

See Portfolio links:
- FAQ & Knowledgebase for product help - https://help.myportfolio.com/hc/
- Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

Regards,

Tarun

 

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New Here ,
May 20, 2023 May 20, 2023

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Thank you!

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Community Expert ,
May 20, 2023 May 20, 2023

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Contact Portfolio support team and ask if they can move your old Portfolio to your current plan. 

NOTE: They don't work on weekends but they usually reply within 48 hours. 

Check your email for a reply.

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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