Adobe programs not working

Forum|Forum|5 years ago
June 15, 2020
3 replies
614 views

I have been using my Adobe Cloud on my personal Mac at home, my work PC, and now my new work MacBook Pro. Here is the problem:

I have had my new computer for over a week, the Adobe programs were working fine. Friday my computer is operating fine, however, I open any project and the mouse just spins. I have to force quit. I uninstalled everything, deleted preferences, restarted, reinstalled and I got it to work again.

Today, Monday, it is having the same issue. I can't start any new project or old. I have repeated the steps and nothing is working this time. Any suggestions? Should I consult Apple? It is working fine on the PC and working on my old MacBook Pro, its just having issues on the newer one. I have the MacOS Catalina 10.15.5

This topic has been closed for replies.

Nancy OShea

Community Expert

It's probably a file permissions problem in macOS Catalina.

https://support.apple.com/en-us/HT210595

If you're on a Teams or Enterprise account at work, contact your IT dept to help you.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

Moved to Creative Cloud Services.

Peru Bob

Community Expert

Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

J

joannbriscoeAuthor

Participant

The apps I am using are InDesign, Photoshop, Illustrator and Premiere Pro. I've tried opening a new project in any of them and the same thing is happening.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded