Participant

Question

Adobe refuses to sell their products!!! We have to just RENT them now? [2013]

Forum|Forum|12 years ago
May 10, 2013
7 replies
21311 views

Why won't Adobe sell it's products any longer? If I pay Adobe the monthly subscription for 12 months and then have a poor couple of months financially and need to cut costs, then I loose all rights to use Adobe products installed. Or if I pay you this monthly fee, and Adobe has financial issues, ie the GFC, and it goes bankrupt and closes down, then bad luck all the thousands of Adobe subscribes, you no longer have a product to use. This makes about as much sense as a kick in the head. What happened to looking after your valued customers that have purchased your products from the early days when Adobe actually valued it's clients? Sure give us the option of a monthly subscription, but some don't want to rent your product. We would actually prefer to buy them and own it. Some of us give their older versions of photoshop to our kids to learn and hey maybe one day when they leave school and work in the creative world because of that old version of photoshop dad gave them, end up buying the latest version of adobe CS for themselves. But if I rent it, well bad luck, only I can use it on my computer (One user at a time) and too bad everyone else in my household. Mmm, to say I'm disappointed with Adobe would be an understatement. More like disgusted. So much for loyalty and valued clients. If Adobe refuses to sell me their products well I guese I'll just have to look for an alternative, or keep using my older versions which I purchased and own. Good bye Adobe, Whenever you are ready to start selling me your products, I'll start listening again.

Collaboration

This topic has been closed for replies.

Y

yesIreadit

Participant

I have been using Adobe products since they were Macromedia, I have bought most web and art versions of all programs. I spend half my time in hospital and can use whatever I want on a laptop.

I don't have internet access in hospital

So for me CC is just not possible.

Also, sometimes I am unable to use a computer for a month or two at a time. Also, I am on limited income.

So Adobe is basically pricing out individuals in favour of companies and large users.

Great for them , but maybe not. See how many users they have in a years time. Not me for sure.

Goodbye Adobe, not nice to know you.

S

Spannernick

Participant

Cool Edit Pro and Macromedia were bought by Adobe, they were never Macromedia, I still use Cool Edit Pro 2.1 and used Flash before they bought it, Macormedia apps were on a Mac originally that's why they have Mac in there name.
I would not mind subscribing if the product was yours at the end of it, the model there using is a Subscription Service model, like a TV service, like Netflix, its like if PlayStation rented there games only, it would not work, users want to own them too so should have a choice too, I think Microsoft tried that and it cause a backlash againt them and they had to revese it.
If you subscribe you are trapped in it for a whole year at £20 a month(PS) so end up paying £240 and no app is yours at the end of it if you leave so no wounder users are looking for hacked versions of there software, it there fault, they made it this way.
This model is for the US FAT Cats with money, Adobe(its spanish for house or home, weird) never thing anyone with no money would use there products, I use a old version of PS and use on my website and that and get on money for it because most of the things I made are free for non commercial use, maybe Adobe should think about that, but its all to do with money with them money is first, that's all that matters, once your dead it will not matter. "They say, you can't take it with you when you go, Phil Collins" do Adobe want there legacy be know for renting there apps only and not give the customer a choice to buy or rent, I bet hacked versions of there sofware has now risen but thats there own fault
or uses will look eleswhere and download older versions that work on the own, before CC, I have Photoshop on CD in its box so it was sold at one time and I still use it, Photoshop looks like Deluxe Paint on the Amiga, it has the same toolbar on the left.

D

D Sam Hartman

Participating Frequently

This IS a kick in the head. But, studies have shown people like to be kicked in the head and Wallstreet is very happy with Adobe for kicking you in the head. Kicking you in the head is clearly the optimal way of destroying one's customer base and replacing it with, well... people kicked in the head.

I'm sorry adobe... but obvious money grab is obvious. Very disappointed and no confidence in you as a reliable company after this.

A

Anonymous

ygt42876 wrote:
This IS a kick in the head. But, studies have shown people like to be kicked in the head and Wallstreet is very happy with Adobe for kicking you in the head. Kicking you in the head is clearly the optimal way of destroying one's customer base and replacing it with, well... people kicked in the head.
I'm sorry adobe... but obvious money grab is obvious. Very disappointed and no confidence in you as a reliable company after this.

Now this is not going to be read by the Adobe hierarchy because they are too busy enjoying the fruits of their kicks!!

The only people reading these forums are: Professional Pirates (yours sincerely here ), unpaid MVPs who have nothing better to do, and of course, octogenarians who are passing their last few days on this planet.

Perhaps Adobe's final kick to your head must have damaged your brain. I hope not because your custom is vital for the survival of Adobe. Anyway, what exactly are you disappointed about? You can still buy CS6 products and if you want something else to replace Adobe then the nearest one is Corel. It is worth a try and you get update offers based on your Adobe products. They are looking for new customers.

A

Alex_Zemkus

Participant

What they are looking at is making more money from ongoing subscriptions and reducing piracy. A good business model if you look at it from their point of view.

As for myself I would prefer to have some progam functionality available on my computer as sometimes the cloud just is not available.

cheers,

Alex Zemkus

P

photofred7362131

Participating Frequently

Here's the thing: right now I am responsible both for my backups and for my ability to complete jobs on time. I go to great lengths to ensure I have redundant backups in different locations, and of course, I watch my schedule and deadlines very carefully so I never leave a customer disappointed. Under Adobe's cloudy new scheme my ability to guarantee jobs on time is compromised. The server could go down at the worst possible time. Adobe could simply decide to discontinue the service for business reasons. Remember, it's their business they are protecting, not yours.

the_wine_snob

Inspiring

Photofred,

While I am not a fan of the CC concept/business model, and will likely just stop where I am, with CS 6, one thing to consider is that the log-in to the server is just for the monthly validation of the subscription. Now, I have not read a stated policy of what Adobe has as a backup plan, should that/those server(s) go down, exactly when your (or any other user's) subscription is due, I would anticipate that the issue would be corrected in a timely fashion, to allow for a connection to be established.

Unlike some previous software billing models, where the subscribed-to software would only be availabe from a daily download, the Adobe CC programs will be on one's system, and only that monthly connection for subscription validation, will be the big change, along with, of course, the billing structure.

Hunt

P

photofred7362131

Participating Frequently

Hey Bill,

I think you might agree: verification once a day, verification once a month, either one is unacceptable when compared with once per install. :-)

Another issue is losing control of which version I use. Will I be able to chose not to update when the cloud wants to? What if an automatic update breaks something at the end of a huge project. I don't know the answer to that.

John T Smith

Community Expert

Go to http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_creativesuite6.html?promoid=KFPMZ to purchase the "traditional" CS6

I think these are download only, so write backups to DVD as soon as you download... for an upgrade, click to BUY a product and then change FULL to UPGRADE in the buy window

Noel Carboni

Legend

Renato Cillero wrote:
Some of us give their older versions of photoshop to our kids to learn and hey maybe one day when they leave school and work in the creative world because of that old version of photoshop dad gave them, end up buying the latest version of adobe CS for themselves. But if I rent it, well bad luck, only I can use it on my computer (One user at a time) and too bad everyone else in my household.

I don't mean to be critical of you, but if you have been doing this with versions you upgrade from you have already been violating the terms of the End User License Agreement.

-Noel

A

Anonymous

Renato Cillero wrote:
Why won't Adobe sell it's products any longer? If I pay Adobe the monthly subscription for 12 months and then have a poor couple of months financially and need to cut costs, then I loose all rights to use Adobe products installed.

Well according to Adobe, if you have couple of months financial crisis then you should not be using their products. Their products are mainly for people who are economically active and without any financial worries. Have you thought of hiring an MVP for free? Your 12 months subscription comes with 12 months of free support by an MVP on these forums. MVPs are experienced individuals who are currently jobless.

the_wine_snob

Inspiring

MVPs are experienced individuals who are currently jobless.

Well, cannot speak for others, but some are just "retired."

Once, I upgraded to most new releases, as there were almost always functions included, that would benefit me, or my clients. Now, it's just down to me - and the Adobe Forums. Maybe trying to do a bit of "pay back," for years of using the Adobe software, to earn a very good living, and enhance my work. When things go exclusively to the CC, I will likely "get a life," and maybe just review restaurants, resorts and wines... ?

Hunt

D

D Sam Hartman

Participating Frequently

There will come a time when I won't be picking up a camera so often, or maybe not at all, but I would still like to view my files. I am at that point definitely NOT going to rent PS just for that. Thanks to Graphic Converter.

The only other programs I use with any frequency are Bridge and Acrobat so I am not NOW going to rent everything Adobe makes. I know a number of people who are doing just fine with CS3 or 4 or 5, and they were never going to buy CS6 because Adobe did not offer any new features in that release that they could use. Very few users do use every feature the program offers, and they don't miss what they can't & won't use. I would imagine that this applies to individual users like myself and also to large shops. Buying meant you could use the program for a very long time (until obsoleted by OS changes) until the new features gave you something you liked or could make money on. Their former upgrade policy did penalize you for failing to upgrade frequently enough (a couple of iterations as I recall) but there were still users who did the numbers and passed. When an upgrade promised to be of use, they upgraded. The rental now for PS will be less than the yearly cost for buying and keeping for a few years, but there are no promises for the cost in the future, are there?

The solution for me now is to never, ever delete CS6 until it will no longer work on a current Mac operating system, and at that point I would buy an older Mac with the last OS CS6 works on.

When I do leave my desktop it is sometimes to an area with - believe it or not - poor internet service.

I would hope the marketing wizards at Adobe read these forums and take a look at their sales numbers.

I never thought I would say this as a steady customer since the early 90's: I also hope other developers move in on the territory.

I wouldn't worry about having poor internet, you just don't save to adobe's crappy sometimes broken servers. You just have to worry about authenticating once per month or 90 days before authentication expires. I believe this doesn't require a ton of bandwidth.

But all else you write is totally valid. I run design premium 5.5 and did not plan to upgrade until 7 came out, that is, if 7 offered an advantage to my work and business.

Here's a tragedy of CC though, CS was forced to add a bunch of obscure and mostly niche stuff in order to call the next step an upgrade. Maybe 1 or 2 usefull (to most users) features per increment. It's especially bad in programs such as illustrator. Now with CC however, adobe is not pushed into forcing upgrades. The execs at adobe will not continue to fund the rapid development of their more mature programs when they arn't forced to increment. So basically, i suspect we'll be using what was Photoshop CS7 into the 2020's.

Also, adobe has a history of predatory pricing, just look at Australia's recent debacle. Who really trusts adobe to not up the price by +$5 a month, every year? I certainly don't.

Also, CC locks the formats to only CC. So that you won't be able to open your documents 10 years from now unless you're paying more money. Ala your work as a hostage.

This cloud crap may be great for kiddies who were weened on facebook, they may love the idea of being plugged into some server for every darn thing they do. But to me, this is no way to handle a professional industry standard tool.

Phillip M Jones

Inspiring

Your not alone there are other threads about this bone-headed idea.

Read the other post participate in them also there is a discussion about this on Facebook add your opinion there.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded