Adobe Remote Control

New Here ,
Feb 21, 2021 Feb 21, 2021

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Hello, I recently had an issue with my lightroom so contacted Adobe through chat. They fixed my issue through remote access or some screen sharing. They had full control of my computer which was no surprise. Although I began to worry if they might now have acces to my computer amd personal information? Should I be concerned? How safe is screen sharing with a stranger? & How can I check if the app or software used to control my screen was removed? I am worried I made a mistake...

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Collaboration, File sync

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Adobe Community Professional , Feb 21, 2021 Feb 21, 2021
How did you contact Adobe -- by phone or through the official online chat system? What is your Adobe Case Number? https://account.adobe.com/plans Scroll down to view support history. ============= Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer.  Real Adobe reps will NEVER reach out to you by Outlook, Gmail, Yahoo, Hotmail or Skype. ============= 3 Easy Ways to Identify Genuine Adobe Staff https://tinyurl.com/10791730

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Adobe Community Professional ,
Feb 21, 2021 Feb 21, 2021

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How did you contact Adobe -- by phone or through the official online chat system?

 

What is your Adobe Case Number?

https://account.adobe.com/plans

Scroll down to view support history.

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer.  Real Adobe reps will NEVER reach out to you by Outlook, Gmail, Yahoo, Hotmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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