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Adobe shared-assets.adobe.com. All shared assets interpretd as URL:Phishing

Community Beginner ,
May 30, 2023 May 30, 2023

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Hi!

 

Suddenly we can't open any shared assets via link, because all virus protectors intrerpret shared-assets.adobe.com as phishing site. What can I do? And what's going on?

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Cloud storage web assets , Collaboration

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correct answers 1 Correct answer

Community Beginner , Jun 01, 2023 Jun 01, 2023

Thank you for contacting Avast and reporting a false positive URL detection. I'm happy to help.

I reported the URL as "false positive" to Avast. I got the following response today: "The reported URL was checked by Avast virus specialists and based on the findings the detection was removed. The website is now marked as clean in the Avast virus database. Please accept my apology for the inconvenience caused."

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Community Beginner ,
May 31, 2023 May 31, 2023

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Apparently the problem is with Avast antivirus software and adobes domains need to be whitelisted there. Tried to connect them, but just left hoping they'll fix this soon. You'd think this affects several ustomers?

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Community Expert ,
May 31, 2023 May 31, 2023

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haven't seen any complaints (yet) other than yours.

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Community Beginner ,
May 31, 2023 May 31, 2023

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The problem was fixed just a few hours after my post 🙂

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Community Expert ,
Jun 01, 2023 Jun 01, 2023

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@Leikkien Markkinointi 

 

thanks for the update.  if you have time, do you know what fixed the problem?

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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Thank you for contacting Avast and reporting a false positive URL detection. I'm happy to help.

I reported the URL as "false positive" to Avast. I got the following response today: "The reported URL was checked by Avast virus specialists and based on the findings the detection was removed. The website is now marked as clean in the Avast virus database. Please accept my apology for the inconvenience caused."

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Community Expert ,
Jun 01, 2023 Jun 01, 2023

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@Leikkien Markkinointi 

 

thank you! (you may have prevented many others from encountering the same problem.)

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