Adobe Stock Error 500

I am an individual seller. I can login. After logging in, I want to go to the seller's panel and I get an error

error
code 500
application_code "INTERNAL_SERVER_ERROR"
x_request_id "96f41aaf-f0a9-48f2-a3e4-91b1923ccf62"

I wrote with chat support. I have been redirected three times. The third time I did not receive an answer.

Why this error? Who should I contact? how to solve it?