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All files in my creative cloud account are deleted

New Here ,
Apr 02, 2024 Apr 02, 2024

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Hi ,

I lost all my data uploaded as backup in my creative cloud account. Please help me. I logged in after a month or so and all the files are gone.

TOPICS
Cloud storage web assets , File sync

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Community Expert ,
Apr 02, 2024 Apr 02, 2024

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use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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