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Answered

All files in the Cloud are missing

Forum|Forum|3 years ago
June 15, 2022
3 replies
3953 views

I uploaded many files long ago to my cloud and made no access to them for so long, but when I checked the cloud storage I found nothing there, there are not so important files but there are a lot, and it says 14.4gb used but I can't access no files nowhere.

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Correct answer Nancy OShea

Are you certain you are logged-in to the corrrect Creative Cloud account? In other words, if you have accesss to more than one account, you need to use the right log-in (personal, work or school).

https://account.adobe.com/plans

Creative Cloud files can be accessed from your browser from these URLS. NOTE: You need a browser that accept cookies and does not have script blockers.

Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Express (formerly called Spark) https://spark.adobe.com
- Projects
- Brand files
- Graphics
- Web pages
- Videos

Nancy OShea

Correct answer

Community Expert

Are you certain you are logged-in to the corrrect Creative Cloud account? In other words, if you have accesss to more than one account, you need to use the right log-in (personal, work or school).

https://account.adobe.com/plans

Creative Cloud files can be accessed from your browser from these URLS. NOTE: You need a browser that accept cookies and does not have script blockers.

Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Express (formerly called Spark) https://spark.adobe.com
- Projects
- Brand files
- Graphics
- Web pages
- Videos

Nancy O'Shea— Product User & Community Expert

DoublejayzAuthor

Known Participant

Thank you, I find all the files now, they are in Documrnt Cloud.

Tarun Saini

Community Manager

Hi there,

We're sorry to hear about your difficulties. Would you mind telling us if the file was lost from the Creative Cloud web or the Creative Cloud Desktop files and folder? The file which disappeared was shared with others using the collaboration feature? Did you make any changes right before it happened?

Please check this article and let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/users-files-missing-creative-cloud.html#:~:text=Check%20in....

Regards,

Tarun

DoublejayzAuthor

Known Participant

Files were lost from Creative Cloud web, I uploaded them from PC and deleted all on my PC, I've never made any file syncing from PC to the cloud.

Tarun Saini

Community Manager

Thanks for your response. Could you please check if you have files in the Creative Cloud file folder on your local machine (Either in windows explorer/ Finder)? Are files missing from Cloud documents or from the synced files?

Also, items that are removed from the Creative Cloud Files folder on your computer go into the Creative Cloud Assets site Archive at https://assets.adobe.com/files?filter=archive From the Archive you have the option to Restore or Permanently Delete.

Let us know if that helps.

Regards,

Tarun

kglad

Community Expert

did you check your published, synced etc tabs?

DoublejayzAuthor

Known Participant

I clicked everywhere but nothing's there.

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