• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

All my files in creative cloud disappeared

New Here ,
Aug 17, 2023 Aug 17, 2023

Copy link to clipboard

Copied

I've had a bunch of artwork synchronized in my creative cloud account so I don't have to worry about missing them, or transfering them on another computer. I've just recently opened my photoshop app to work on a past work, and all my files were missing. What is weird is I can access to some of my old work through the recent files section, but in my librairy, it's completely empty and has only my recent work. It is quite annoying for me because I need my work back and I have no idea of why my work disappeared like this.

Can someone help me ?

 

Thank You

Capture d'écran 2023-08-17 211206.pngCapture d'écran 2023-08-17 211215.png

TOPICS
File sync

Views

64

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 17, 2023 Aug 17, 2023

Copy link to clipboard

Copied

LATEST

use a web browser to navigate to the following locations. at each location there are several folders/links to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines