Inspiring

Answered

All product failure

Forum|Forum|7 years ago
October 14, 2018
8 replies
1074 views

I seem to be having major issues, nothing is working, please see screenshots

File sync

This topic has been closed for replies.

Correct answer Damen Hartley

So I decided to wipe my Mac again,

Everything is working,

This time I installed the creative cloud app first and then installed LR and PS etc. from the creative cloud app

Last time I installed LR and PS first and then installed the creative cloud app afterwards ??

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Damen HartleyAuthorCorrect answer

Inspiring

So I decided to wipe my Mac again,

Everything is working,

This time I installed the creative cloud app first and then installed LR and PS etc. from the creative cloud app

Last time I installed LR and PS first and then installed the creative cloud app afterwards ??

D

Damen HartleyAuthor

Inspiring

T

Test Screen Name

Legend

Are my suggestions/questions problematic?

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Damen HartleyAuthor

Inspiring

Also, created the folder as you suggested, it has made no difference either

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Test Screen Name

Legend

(Now I read carefully, someone else posted "Thansk a lot mate!!! This fixed my problem!!". I wonder why!)

Something's very wrong. One thing we can try is to go to your first message, "Could not create ~/Library/Application Support/Adobe/CoreSync." See if you can create a folder by that name. If you can't you might see messages pointing the right way.

Is the Adobe software the first serious software to be installed after the factory reset?

David__B

Adobe Employee

Yeah, I agree with others here, it sounds like there may be some kind of permissions issue if the user account you're using is unable to create that directory. You may want try reinstalling the Creative Cloud app if you continue to face difficulties.

Please see this article for an explanation of the process

Uninstall the Adobe Creative Cloud desktop application

Please post back if you continue to face difficulties.

Best,

- Dave

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Damen HartleyAuthor

Inspiring

So I followed the uninstall process and then reinstalled, same problem nothing has changed

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Test Screen Name

Legend

So, a factory reset fixed everything? Or that was the beginning of all the problems? Sorry, there have been some confusing posts here, not sure where we are.