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M
Mike Diehl
Known Participant
October 12, 2024
Question

Application Manager suddenly running interference with Photoshop

  • October 12, 2024
  • 1 reply
  • 4775 views

I'm on an iMac running OS 10.13.6 (High Sierra) -- still -- and an older version of Photoshop. Nothing has changed on my system in months, or maybe years, but today, out of the blue, when I tried to launch PS, the App Mgr jumped up, briefly showed a screen saying it was validating my account, then went to a spinning wheel, asking me to "Please wait for a moment..." That never goes away. I chatted with someone @ Adobe who said my PS had reached its "end of life" and I had no choice but to update my OS, which is necessary to download the latest version of PS. Other Adobe apps (ID, AI, Acrobat) still run and my account is indeed current. Can anyone suggest a way to bypass AM or create an exception? Or some other solution -- besides finding a different photo editor? My system's stable, there are a couple apps I couldn't use if I upgraded my OS, but I rely on PS almost daily. [I need to click a Topic to post, and none of these apply. Apologies.]

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 12, 2024

    what ps version?

    M
    Mike DiehlAuthor
    Known Participant
    October 12, 2024

    If I could open it, I'd tell you! It's a few years old. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 12, 2024

    I see that I could update Firefox, and did so. Went to Adobe.com, signed in and accessed Photoshop. My first ask was for it to open the latest project I worked on, a 100MB layered photo. After 3-4 minutes, it's still loading. I'd deem this unacceptable, not least because there's no way to cancel this request. I just closed the browser tab. 

     

    So, I thought to try a smaller file. The browser app choked just as hard on a 6.3MB JPG. 

     

    Another idea -- short of getting a new machine with a current OS?

     

     


    restart your computer and retry opening photoshop.  any problem?

     

    if not, retry opening that jpg in ps.

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