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assets.adobe.com 10MB limit

New Here ,
Jan 10, 2023 Jan 10, 2023

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Hi!

 

We always upload large files via assets.adobe.com to Creative Cloud. (Browser, Drag&Drop)

Since yesterday, Creative Cloud seems to have a 10MB-Limit.

 

Before, 100MB and more was not an issue.

Now, I can only upload files with 10.485.760 bytes or less.

When I add one more byte (to filesize 10.485.761), the upload fails with "Das medienelement konnte nicht hochgeladen werden".

(The media item could not be uploaded)

 

I also tested Chrome, FF and Edge - same result.

 

Can anyone confirm that exactly 10.485.760 bytes is the current filesize limit?

(Upload via Browser)

 

@Adobe: Why did that change?

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correct answers 3 Correct answers

Adobe Employee , Jan 10, 2023 Jan 10, 2023

Hi There,

 

We have reverted the recent change on the production end. Could you please check if the issue is fixed?

 

Regards,

Neelam

 

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New Here , Jan 11, 2023 Jan 11, 2023

Adobe has fixed it.

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Adobe Employee , Jan 11, 2023 Jan 11, 2023

Hi Geraldo,

 

We are sorry for your difficulties. Could you please let us know more about your issue, is it with one file, have you tried different files, please check with a different browser. Also is there any error message that pops up?

 

Regards,

Neelam

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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there's been no change in adobe's posted limits, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#:~:text=You%20can%20upl....

 

did you confirm you have plenty of available cc storage available?

 

if so, restart your computer and retry.

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Adobe Employee ,
Jan 10, 2023 Jan 10, 2023

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Hi There,

 

We have reverted the recent change on the production end. Could you please check if the issue is fixed?

 

Regards,

Neelam

 

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Explorer ,
Jan 10, 2023 Jan 10, 2023

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Same issue here. All my team aren't uploading large files. I've tried upload a PSD file with 30Mb and could'n get it.

We're using trought Google Chrome and yes, we have available storage.

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New Here ,
Jan 11, 2023 Jan 11, 2023

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Adobe has fixed it.

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Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

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Glad to know , Thank you

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Explorer ,
Jan 11, 2023 Jan 11, 2023

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Partly. If I upload in a folder, the process has success. If I upload outside a folder, in homepage of Assets.adobe, the problem remains. At least until now.

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Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

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Hi Geraldo,

 

We are sorry for your difficulties. Could you please let us know more about your issue, is it with one file, have you tried different files, please check with a different browser. Also is there any error message that pops up?

 

Regards,

Neelam

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Explorer ,
Jan 12, 2023 Jan 12, 2023

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Hi, Neelamk!

Today is all ok. I've tested many files of diferent extensions and sizes, and all have success. Thanks for your watch!

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