assets.adobe.com 10MB limit

[Marketing278732772z4u]

Hi!

We always upload large files via assets.adobe.com to Creative Cloud. (Browser, Drag&Drop)

Since yesterday, Creative Cloud seems to have a 10MB-Limit.

Before, 100MB and more was not an issue.

Now, I can only upload files with 10.485.760 bytes or less.

When I add one more byte (to filesize 10.485.761), the upload fails with "Das medienelement konnte nicht hochgeladen werden".

(The media item could not be uploaded)

I also tested Chrome, FF and Edge - same result.

Can anyone confirm that exactly 10.485.760 bytes is the current filesize limit?

(Upload via Browser)

@Adobe: Why did that change?

[kglad]

there's been no change in adobe's posted limits, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#:~:text=You%20can%20upl....

did you confirm you have plenty of available cc storage available?

if so, restart your computer and retry.

[Neelamk · Accepted solution]

Hi There,

We have reverted the recent change on the production end. Could you please check if the issue is fixed?

Regards,

Neelam

[Geraldo Mangela]

Same issue here. All my team aren't uploading large files. I've tried upload a PSD file with 30Mb and could'n get it.

We're using trought Google Chrome and yes, we have available storage.

[Marketing278732772z4u · Accepted solution]

Adobe has fixed it.

[Neelamk]

Glad to know , Thank you

[Geraldo Mangela]

Partly. If I upload in a folder, the process has success. If I upload outside a folder, in homepage of Assets.adobe, the problem remains. At least until now.

[Neelamk · Accepted solution]

Hi Geraldo,

We are sorry for your difficulties. Could you please let us know more about your issue, is it with one file, have you tried different files, please check with a different browser. Also is there any error message that pops up?

Regards,

Neelam

[Geraldo Mangela]

Hi, Neelamk!

Today is all ok. I've tested many files of diferent extensions and sizes, and all have success. Thanks for your watch!