Participant

Question

Assets, public link not working.

Forum|Forum|8 years ago
September 20, 2017
6 replies
5531 views

Recently I have been having a recurring problem with the public links not working, it regularly results in a "this page is not available" message.

Unzipped files seem to be ok: Adobe Creative Cloud

But not zipped ones: Adobe Creative Cloud

This has only started since I updated I think (Version 4.2.0.211), until recently it has always worked flawlessly, any ideas?

This topic has been closed for replies.

T

TheBitmap

Participating Frequently

Yes - my public shared links have broken as well... all of them. Whatever update Adobe did recently, cause me to need to re-create new shared links for everyone.

I have more problems with Adobe Cloud Storage than any other storage platform out there, constantly, and consistently. It's getting ridicuouls.... any compenstation for the down-time Adobe?

;Dooley

Known Participant

I am also still working with support to find a solution. None of my larger files can be downloaded and now have a new issue in that no one can even preview them online anymore. Simple h.264 .mp4 files that used to play just fine through the shared link now either state "invalid source" or "no video supported format and MIME type found". This is also effecting .wav files which again used to work just fine. At this point in time I now have several frustrated clients and a service that is now completely unusable. One customer service rep even had the audacity to recommend that I give my user name and password to the client to deliver that way. I said that is unacceptable and he stated that was the recommendation of his manager. That is now in my top five worst customer service experiences in my entire life!

K

KatEaton

Participant

I too have been experiencing issues with Public files on the cloud. I am getting the "Unkown" message with a generic page icon (screen grab attached). These are not large files, 100-200 mb .WMV files. I just noticed a peculiar thing while viewing the creative cloud files via web browser:

When viewing a list of files within a folder, and select or check the box next to a particular file and use the link at the top of the page that says "send link", I get a certain public link for sharing. BUT... when on the actual page for that particular file, on the right side it lists a "Public Link " - and it shows a DIFFERENT link.

The l link i initially had copied, which worked at first but no longer works, is the same link that appears on the page.

Now when i test the link from the file list, that one works.

Screen grabs attached for reference.

Why is it giving two different public links for the same file, and which should work/ should be shared?

file list link: works

Page public link: doesn't work

K

KatEaton

Participant

Actually, the file links were working this morning but now they aren't. Still an issue.

P

Phil_SaentysAuthor

Participant

I don't know if anything has been changed but the .zip files seem to be working now for me...

D

Dave Marlow UK

Inspiring

We use shared links for peeps to 'see' the artwork and comment on it within the browser, like a PDF artwork or PSD file.

The zip file method won't help me and my team of 22 peeps.

David__B

Adobe Employee

Dooley,

I requested someone from support to contact you. I was able to upload larger files but they were uploading slow. I wasn't able to reproduce the error 503.

IRESS Marketing UK,

I was able to reproduce the issues with the collaborated files name being listed as unknown and having the file name changed to a long string of characters when shared and downloaded. I've reported both issues to the engineering team and know they are working on addressing them.

Personally, I was seeing issues with slowness and issues with pages appearing "Page Not Found" or showing as "temporarily unavailable". It often would load if I refreshed the page. I know engineering is actively working on getting all these issues addressed as soon as they can.

D

Dave Marlow UK

Inspiring

Major issues for me also sharing public links to files from CC:

Re: Why the 'unknown by' title and my user name displayed for shared links?

;Dooley

Known Participant

Dave, have you happened to try any large 1gig ot over files? Just curious to see if you are seeing the same issue.

D

Dave Marlow UK

Inspiring

Just tried a large file, same issue. The file is re-named during the download from CC shared link.

;Dooley

Known Participant

I have a similar issue but a little different. You can get to the page but you cannot download any public shared file. Once you click download it ends up with various errors. I do not have any zipped files, but the files effected are larger than 1gig. Earlier in the day the link itself would not work, but that seems to be resolved leaving the download issue. I have tried several computers and the client also is unable to download.

David__B

Adobe Employee

Hi ;Dooley,

I know we had some kind of storage outage about 10-12 hours ago but I think that is resolved now. Are you still seeing the error if you share a file which wasn't shared previously or if you stop sharing and create a new link for files which were giving the error previously?

Thanks,

- Dave

;Dooley

Known Participant

I have gone through all the steps you outlined including the following:

deleted public link and added a new link

deleted the file and then re-uploaded

uploaded a different large file

tried multiple computers and all of the normal browsers

I also tried to download on mobile which I use frequently to test out crappy speakers ;D

The client also tried multiple times and could not get the download to work on any of the larger files. I was having issues early this morning with the link being broken, but that has been resolved. It is the download feature that is giving me trouble. A few additional notes:

I have a file folder with smaller files below 1gig and they will download. The issue seems to be happening on the larger files. I know that it was working the last time I checked which was probably a couple weeks ago. I did notice that the mobile and client side window is different so assume an update has occurred on the server side. I have received a few different errors throughout the day, one is "503 error timeout on first byte", also "the file cannot be found on the server", and the weirdest behavior on Edge where it tries to download the file except it appends ".txt" and thinks it is downloading a text file but then throws a this file cannot be downloaded error.

I appreciate your help!

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