auth.services.adobe is down

[maria_alexia_6018]

Hello,

I just bought a subscription but I cannot manage to log in on a Windows Desktop. Every browser I try to connect on is giving me an error saying I can't reach this page.

The only browser I can log in on is Safari on my phone, which I'm using to post this.

Is the website down? 

[kglad]

what are you trying to do?  open the cc desktop app?  download the cc desktop app?  something else?

[maria_alexia_6018]

I managed to download the CC app from the Microsoft Store (I tried to download it on the Adobe website, but the download button simply doesn't work). Now, it gives me this error in-app.

[kglad]

to install the cc desktop app, use this page explains how to install cc apps by first installing the cc desktop app. the links at 

https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-cre...

[maria_alexia_6018]

I uninstalled the Microsoft Store version and installed the app from the link above. Unfortunately, I'm having the same issue. 😞

I disabled my firewall and my antivirus as the pop-up says.

 

[kglad · Accepted solution]

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

[maria_alexia_6018]

Thank you! That worked!

[kglad]

great to hear.  which step fixed the problem?

[Peru Bob]

See if something here helps:

https://helpx.adobe.com/download-install/apps/troubleshoot/download-failure/common-network-connectiv...