Behance access denied

[polinab51075738]

I keep geeting the same message for over a year now:
You do not have access to this product
I have submitted mutiple help requests via the Behance help page. Non of my requests have been answered.
I also followed all the insturctions on the adobe forum, none of it helped.

Please help me get access to my Behance profile!!!

[kglad]

@polinab51075738 

do you have a current subscription?

[polinab51075738]

I have an Adobe subscription on another email account. But that is not linked to my Behance portfolio. 

[kglad]

can that account connect to behance?

[polinab51075738]

It says access denied. 

[polinab51075738]

The other email can connect to Behance, but my page there is empty. My portoflio is here: https://www.behance.net/polina123

Which cant be accessed to edit. 

[kglad]

is there anything that makes you think someone without a subscription can use behance?

of course, the answer is no. that email associated with the behance site appears (to adobe) to be just that, a user with no subscription.

so, you could change the email/adobe id associated with your active subscription to match the adobe id associated with the behance site you want to access.

[polinab51075738]

It doesn;t let me do this. Because the email is already used in an active account. So this is not a solution to my problem. 

[kglad]

https://helpx.adobe.com/manage-account/using/delete-adobe-account.html#:~:text=Delete%20Adobe%20Acco....

[polinab51075738]

Deleting my account would delete my portfolio and all my contacts and followers

[kglad]

then i think your stuck.

[Shikha5C60]

Hi, I have a corporate subscrption to Adobe Creative Cloud and Behance is part of the package. It was working till last Friday but suddenly I have been getting the same message "You do not have access to this product." Can anyone help resolve?

[kglad]

@Shikha5C60 

contact your admin