Beta Apps Missing

[Oluwafemi Adelekan]

Hi, I just paid for a photoshop plan and I was looking forward to try the harmonize feature that is still in Beta but on my creative cloud account, I don't have the beta apps option.

Is something wrong with my plan or do I need to sign up for the program first?

[Peru Bob]

Try clicking on the Pre-release tab.

[Oluwafemi Adelekan]

I’ve already attempted that, but the only option showing in the list is Illustrator. I specifically need access to the Photoshop option.

[kglad]

does your computer meet specs for the latest ps?

https://helpx.adobe.com/creative-cloud/system-requirements.html

[Oluwafemi Adelekan]

Yes it does

[Peru Bob · Accepted solution]

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Oluwafemi Adelekan]

I saw this in another thread, tried it and it still didn't work. I also tried to repair it as well. 

When I try to uninstall, it says I still have Adobe applications that use creative cloud so I can't uninstall

[kglad]

@Oluwafemi Adelekan 

do you have a teams, education or education subscription?

[Oluwafemi Adelekan]

No, I don't.

One thing I just noticed is, going through the web app on my phone, I can see the beta apps option but for some reason, not on my computer

[kglad]

what's your os/version?

what cc desktop version?

[Oluwafemi Adelekan]

I have windows 11 - 24H2
My CC desktop version - 6.7.0.278

[Janabi_ADD]

Thank you , the restart solution for the cerative app works well with me , now i can see the tab of Beta apps again 

[Amitej S]

Thanks for confirming and sharing what worked for you! Let us know if you need any further help with this!

We are here to help!

Best!

[kglad]

@Janabi_ADD 

that was a reset, not a restart of the cc desktop app.  ie,  reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Oluwafemi Adelekan · Accepted solution]

In case anyone else runs into the same issue I did, here’s what worked for me: I logged into Creative Cloud using an incognito browser, downloaded the Beta program, and it automatically synced to my desktop app.

[kglad]

where'd you find that url?

[Oluwafemi Adelekan]

I googled it

[kglad]

@Oluwafemi Adelekan 

thank you.

[MilindaSrimal]

Thank you. Yes, it's working..

[manisha_8194]

Do you perhaps have the downloaded file? As I'm unable to access the Creative Cloud in my browser

[kglad]

@manisha_8194 

try a different updated non-opera browser.

[touseef_shakir]

Facing same issue! tried everything, reinstalled Creative Cloud multiple times, but the beta section is invisible. If anyone knows how to fix, please help

[kglad]

@touseef_shakir 

do you have a teams, enterprise or education subscription?

[Berniccc]

J’ai le même problème que lui, et mon abonnement est individuel.
Je n’ai pas accès à la section “App Beta” sur mon espace Creative Cloud depuis mon ordinateur, et la page charge indéfiniment lorsque j’essaie d’accéder à mon compte ou à l’application.
Sur Creative Cloud Web Mobile, tout fonctionne correctement, mais lorsque je me renvoie le lien vers mon PC, j’obtiens une erreur 404.
Un précédent assistant avait pris le contrôle de mon ordinateur pour tenter de régler le problème, mais il est parti avant de le résoudre.