Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Locked

Beware of Apple Big Sur beta...

Community Beginner ,
Jul 08, 2020 Jul 08, 2020

Copy link to clipboard

Copied

Hi all,

 

Just a quick note of caution for anyone considering testing the latest MacOS 11.0 "Big Sur"... Initial reports suggest that the CC suite works fine, which is true, in that the apps open (PS, Illustrator etc). However, Adobe CC Libraries within those apps don't seem to be working yet. 

 

From my testing, no resetting, re-installing etc makes a difference.

 

I know that the public full release of Big Sur is not for a few months, but I expect the public beta to drop in a couple of weeks, and I want people to go into that with their eyes open.

 

This is a beta at this stage - It is NOT Adobe's fault if everything is not working 100% on day one.

TOPICS
Libraries

Views

26.5K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 11, 2020 Sep 11, 2020
Here is an Adobe article reinterating these are uncharted/unsupported waters https://helpx.adobe.com/download-install/kb/macos-big-sur.html The article will be updated with any known limitations once the OS is officially released Be sure to report any issues you encounter to Apple through their beta release channels

Likes

Translate

Translate
Explorer ,
Sep 22, 2020 Sep 22, 2020

Copy link to clipboard

Copied

Phew, I was checking my posts and yours and thought, hang on a minute 😜

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 13, 2020 Sep 13, 2020

Copy link to clipboard

Copied

Acrobat compatibility with the new macOS 11 Big Sur

 

As macOS 11 is in Beta, it is not fully supported by Acrobat DC and Acrobat Reader DC. Some workflows for the current version of Adobe Acrobat and Acrobat Reader software may not work as expected on macOS 11.

 

Adobe engineering team is working with Apple to ensure full support of macOS 11 Big Sur as soon as it is released.

 

https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 31, 2020 Aug 31, 2020

Copy link to clipboard

Copied

I am using Photoshop Elements 2020 - with the big sur public beta - and it is not working well. Entire image disappears when trying to select / erase / adjust. Reported to Apple. Hoping they will fix. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 31, 2020 Aug 31, 2020

Copy link to clipboard

Copied

Yes, we're hoping the bugs will be fixed by Apple in time for the release. But experience shows this isn't always what happens. Unless you like to live dangerously, I suggest you hold of upgrading your live machine until the first dot release of Big Sur, if not later. Give it at least a month.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 07, 2020 Sep 07, 2020

Copy link to clipboard

Copied

A third party vendors software not working on a beta version of macOS is nothing to do with Apple. Apple make the OS, third party vendors are responsible for making their software work, not Apple.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 07, 2020 Sep 07, 2020

Copy link to clipboard

Copied

"A third party vendors software not working on a beta version of macOS is nothing to do with Apple. "


That's not how I see it. Often APIs are broken in a beta system, so valid apps fail. This is why reporting problems to Apple is vital.

I've no doubt that Adobe has a beta and is looking into all the issues (their bugs, Apple's bug, Apple's deliberate changes, other weirdness...) and may plan for a release. The lunatics who run Apple's OS betas in production seem to also feel an entitlement to such fixes as Adobe works on them. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 07, 2020 Sep 07, 2020

Copy link to clipboard

Copied

Its not up to Apple to FIX IT. Dont use a beta OS if you need the machine to work flawlessly, or don't you bother reading the disclaimers? Adobe need to fix their software to work with new OS. Its called BETA for a reason!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2020 Sep 10, 2020

Copy link to clipboard

Copied

I can confirm that Adobe Acrobat is absolutely not compatible with Big Sur it crashes every time I try to open a document. Please work faster get up to speed with compatibility on these advance releases. 

thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Sep 10, 2020 Sep 10, 2020

Copy link to clipboard

Copied

I'm amazed that there are complaints about Adobe being slow to update their Apps so that they can be compatible with an OS that hasn't officially been released.
You can be 100% sure that the Adobe engineers are working to make sure everything works properly by the time Big Sur is officially released. Before then (because you loaded beta software) you really have no case for complaining to Adobe.
The whole idea behind Beta software is that it isn't ready for production. Apple didn't release a Beta version to help you — they wanted feedback on what's wrong. So your observations about Big Sur should be directed at Apple — NOT Adobe.
It is also possible that the problem with Acrobat is a Big Sur problem — in which case, once again, Adobe would be talking to Apple and trying to sort it out through collaboration.
Although it is helpful for any bugs to be posted here, it isn't reasonable to moan at Adobe (unless of course, the problems persist when Big Sur is released and Adobe don't warn clients of any potential problems).
BOTTOM LINE:
Do NOT load beta software (from any company) on a production machine and expect it to work. Before downloading you would have signed an agreement to this effect. The problem is with the user — not the software vendor.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 10, 2020 Sep 10, 2020

Copy link to clipboard

Copied

Yeah Im sure Adobe will jump at your suggestion. As Steve has stated below, you should neither expect it to work in a beta environment or feel the need to moan about it, don't you read T&C's before commiting what is clearly your main pc to running a beta OS??

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 10, 2020 Sep 10, 2020

Copy link to clipboard

Copied

Hey, advance releases are  only there for you to find out what crashes. So, job done, be happy! And don't expect anything at all on advance releases

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 21, 2020 Sep 21, 2020

Copy link to clipboard

Copied

Pleased to say Acrobat is working again under the latest dev beta... 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 21, 2020 Sep 21, 2020

Copy link to clipboard

Copied

"Pleased to say Acrobat is working again under the latest dev beta... " Now isn't that interesting. All the people who have been vilifying Adobe for their incompetence, will presumably apologise now we can see it's a perfectly normal Apple beta bug. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

Here is an Adobe article reinterating these are uncharted/unsupported waters
https://helpx.adobe.com/download-install/kb/macos-big-sur.html

 

The article will be updated with any known limitations once the OS is officially released

Be sure to report any issues you encounter to Apple through their beta release channels

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 19, 2020 Sep 19, 2020

Copy link to clipboard

Copied

Big sur has been release publicly, it is no longer in beta. Yet your page falsely states that it is in beta and that you're "working on it"

 

what is the ETA for this?

 

It's shameful that such a large corporation as Adobe is incapable of supporting their most widely used product. It reflects poorly on your brand, your customer's trust and, most importantly for your ability to make people like me commit to continuing to paying for your software.

 

How can you look at your customers with a straight face and tell them your software is not supported on a major operation system?

 

Maybe you need better engineers? Or better managers? Or is it your support staff that is incompotent and didn't advise you to start working on supporting big sur before it was released?

 

Whatever it is, you should prioritize it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 20, 2020 Sep 20, 2020

Copy link to clipboard

Copied

INCORRECT. "Big sur has been release publicly, it is no longer in beta. " This is simply not true. As of today, 20 September 2020, it is not yet released. There is a public beta which Apple call a "Preview". A Preview is not a release, it is still a beta, and it is still something only a fool would install on a live machine, leaving themselves unable to do important work. If you do this, and have any problems, it is ENTIRELY your fault, and you can expect zero sympathy or help.

 

Screen shot, 20 Sep 2020

Big Sur Beta.png

The page still says "Coming this fall". 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 20, 2020 Sep 20, 2020

Copy link to clipboard

Copied

Mira0101 - Probably the most ridiculous post I've ever seen. You are either a troll or you should stop using a personal computer immediately. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 20, 2020 Sep 20, 2020

Copy link to clipboard

Copied

There's an easy way to make people like to go away: fix your product.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Sep 20, 2020 Sep 20, 2020

Copy link to clipboard

Copied

@mira0101
...or don't use Beta software if you're incapable of understanding what Beta means.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 20, 2020 Sep 20, 2020

Copy link to clipboard

Copied

One of those people, I guess, who think "beta" is a cool spelling of "better".

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 20, 2020 Sep 20, 2020

Copy link to clipboard

Copied

Mira0101, their product works on the current release of MacOS. You're clearly too stupid to understand the difference between a stable and a beta release, or the fact that neither Apple or Adobe or in fact any vendor will guarantee any level of functionality in a beta environment. Maybe when you grow up you'll learn how to read!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

Do we need to resort to calling people stupid.  I'm using Beta Big Sur--goodness someone has to devote some time to using it.  There are risks--Apple is pretty clear on that front.  I am also a dedicated Adobe user--so Acrobat is not working--In Design is fine, Photoshop is fine.  It's a shame about Acrobat but there are some work arounds until it works.  I think it's perfectly legit to bring the topic up here--either Apple fixes it or Adobe fixes it or they do it together.  We don't need to resort to demeaning people.  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

"Do we need to resort to calling people stupid. " It is sad that it comes to this, but the incredible posts we see sometimes drive me to it. I know it never does any good. Downloading it, testing apps, reporting problems and wondering if anyone knows a workaround are all good. However, what we see all too often is demanding fixes, saying Adobe have let them down, saying Adobe are responsible because they can't do their work, demanding Adobe sack their programmers and get competent ones... this does rather push beyond endurance.

 

And for people in that position, a strong shock, indicating that people really do think they have done something incredibly stupid (even sensible people may do stupid things) might just save them from doing the very same thing next year. Focussing on saying the action is stupid rather than the person would certainly be better.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

Hardly demeaning someone by calling them stupid when they clearly are. How obvious does it need to be made to people that BETA is not production, release or whatever you want to call it.

 

They dont read the documentation, then come on a forum and decry both companies for being bad at their job, even calling for engineers to be sacked. Its NOT perfectly legit to ask or make a post about something which is bound to happen and they should have been aware of before running a BETA version of anything on their main machine. What is perfectly legit is someone stating the issue, having reported it to both Apple and Adobe, and then asking if anyone else has experienced it and have figured out a work around, not like Mira0101 above!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

"Be kind and respectful"  

Hot news is that latest Big Sur Beta update -- Acrobat seems to be working!  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines