Can I bring my portfolio to the other profile of my account?

[shenubian]

Hi! My Portfolio website was recently deactivated because my subscription had been moved to a different account last year. So I decided to remake the website on my active account. My active (and previous) plan was purchased through Surfspot, a Dutch site that offers deals for students. Recently Adobe introduced the profiles and honestly, I haven't checked it out properly and I haven't come across issues so far. 

However today I had to pick a profile during login that I would use to create my new website on & I picked the one with my email instead of AdobeSurfspot Operational Console. But now I can't publish my website because it says I don't have an active plan on that account. So then I tried to figure it out and I saw that the Creative Cloud plan that I have is attached to AdobeSurfspot Operational Console, and not my actual email/account. 

So my question now is, how do I bring the portfolio created on my personal profile to the Console profile? I'm not really feeling it to recreate my website for a second time so, is there an easier way to transfer it to a different profile within the same account? 

p.s I've added screenshots to display the profile + publishing situation!

Thank you in advance!

[kglad]

https://help.myportfolio.com/hc/en-us/articles/10482299291419-Migrate-your-Portfolio-account-to-a-di...

[shenubian]

my current account is an enterprise account so it's not possible to directly migrate from my old to my new account. & when i try to transfer it between profiles, it says i can't use the same adobe ID.

[kglad]

you can try, https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

[Victor24349619lpk8]

Hello. I have the same problem. Did sending a request help?

[shenubian · Accepted solution]

Hi! Yes, I was able to fix it!

This is the email that I got, which helped:

"As they currently work with Adobe Enterprise support, we suggest the following workaround:
 

1. Create a draft site under your Business or School account (no need to add any content) 
2. Click into Settings and complete the steps outlined here 
   Migrate a School (EDU) account to a Personal account
   Migrate a Portfolio account from a Business Profile to a Personal Profile

 
This will swap your account so that your sites under your Personal account will be under the Business or School account, and vice versa."

I hope it works for you too!
 

[Sofia36131197x22d]

Didnt work here... 😞

Only it migrated the new draft site from business to personal and now I have both the new draft empty site and my old site that I am trying to get back in my personal profile unactive 😞

[Naomi Pilmeyer]

I have the excact same problem, Adobe really dropped the ball here. I have spend many many hours on my portfolio site and it's not something that's easy to recreate. I hope someone finds a solution!