I have been a paying user of the creative cloud suite for the past four years, as I am now a senior in college. I'm confused because I pay for the cloud services annually, and no longer am lsited as a paying customer even though my cycle begins and ends in August. has anyone else run into this issue? I need to use these applications for school and my job.
Do you get your subscription from Adobe or the school?
If it's paid by your school, contact your school's IT dept for assistance.
If your plan is active, payment & student elegibility details are current, you should be able to log-in to your Creative Cloud desktop app with your PAID ID and password.
1. Open CC Desktop App. 2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on your Avatar again. 4. Sign-out of Creative Cloud. 5. Close all apps. 6. Restart your computer. 7. Open CC Desktop app. 8. Click your Avatar. 9. Sign-in with your paid ID and password.
Hope that helps.
Nancy O'Shea, Product User & Community Expert Alt-Web Design & Publishing ~ Web : Print : Graphics : Media