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Can sign in to adobe creative cloud windows 11

Engaged ,
May 07, 2023 May 07, 2023

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I am at a lost here, all of a sudden i cant log into my creative cloud on the desktop or online, in any browser. I get this error "{"error":"invalid_scope"}" Can you help?

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Cloud storage web assets , Collaboration , Libraries

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correct answers 1 Correct answer

Engaged , May 07, 2023 May 07, 2023

I figured it out and i would like to share it,

The issue was the firewall settings, for some unknown reason my "Adobe Unlicence Pop-Up" was turned off, I am amazed that the adobe tech who had remote access to my computer could not figure this out.. So here is the setting I changed and everything came back to life.

  1. Go to windows defender firewall with advanced security
  2. Select outbound Rules
  3. Select outbound rules
  4. select Adobe Unlicensed Pop-up
  5. In the actions panel select the properties, double click and
...

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Community Expert ,
May 07, 2023 May 07, 2023

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what about with with a mobile?

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Engaged ,
May 07, 2023 May 07, 2023

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I figured it out and i would like to share it,

The issue was the firewall settings, for some unknown reason my "Adobe Unlicence Pop-Up" was turned off, I am amazed that the adobe tech who had remote access to my computer could not figure this out.. So here is the setting I changed and everything came back to life.

  1. Go to windows defender firewall with advanced security
  2. Select outbound Rules
  3. Select outbound rules
  4. select Adobe Unlicensed Pop-up
  5. In the actions panel select the properties, double click and enable. 

That did it for me,

SNAG-02.jpg

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Community Expert ,
May 07, 2023 May 07, 2023

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thanks for the update.

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New Here ,
Sep 29, 2023 Sep 29, 2023

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I was having an issue with my MS Defender blocking the recent files/folders and not allowing access to my accounts page (it wouldn't show me what my plan was). After talking to an Adobe tech who told me to try accessing a new network somewhere else to see if the issue was still there, I contacted my PC manufacturer who couldn't chase down and resolve the issue either. I found your post and thought, "Well, it's worth a try!" as I have exhausted every other potential fix. And BAM! My issue is resolved! Thank you so much for posting your resolution. I hope my issue and your fix will help others for years to come. 

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Engaged ,
Sep 29, 2023 Sep 29, 2023

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LATEST
that makes my day, I was in your shoes for weeks and Google was no help
until i experimented with this, glad i could be of help.;

--
Joe Williams

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