Can't Access Adobe Website.

[rahulp89950873]

Hi, Every time I'm trying to access adobe website from my macbook, im getting a error saying Safari can't the server. I also Google Chrome browser but same error

 

[Manan Joshi]

Check if there is anything like a firewall installed on your computer or network that might be preventing it. Try accessing by changing your browser/computer/network.

-Manan

[rahulp89950873]

Hey Manan

I have tried all sorts of solutions but still unable to open website.

I have checked firewall setting, Internet settings, DNS settings, DHCP, Proxie, Date & Time, chrome browser. None of the solution is working. I tried on my phone and its working on same network.

[Manan Joshi]

Something is off with your computer then. See if the following article helps

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-Manan

[kglad]

@rahulp89950873 

are you in india?

[rahulp89950873]

Yes 

[kglad]

can you access using your mobile browser?

[rahulp89950873]

Yes. I'm messaging you from my phone itself. No issue on the phone as such

[kglad]

can you suspend your cell network on your mobile and contact adobe using your wireless network?

[rahulp89950873]

Yes. My macbook and phone are using same wifi network. My phone is able to open adobe website and I can login and everything but macbook browser can't.

[kglad]

you ruled out a network problem.

there's something (eg, firewall, av, browser plugin) on your computer blocking the connection.

[rahulp89950873]

I have turned off the firewall setting and tried accessing adobe website but resolution. Don't know what is wrong. I have been trying to resolve this issue from past two days. I just want log in and download creative cloud.

[rahulp89950873]

*and install apps

[rahulp89950873]

Hey I tried VPN extension and it worked. But new error occurred now. On opening after effects I'm getting a error saying we can't verify your subscription status.

 

[kglad]

use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html