Can't access my Behance profile anymore, zero support.

Forum|Forum|1 year ago
September 18, 2024
3 replies
4833 views

Hi Adobe Support,

We are experiencing a major issue with our Adobe and Behance services, and need immediate assistance.

When trying to access our company's Behance account, we are met with the message: "You do not have access to this product."

This comes on the heels of several issues we’ve faced, including our websites being down due to DNS errors (now resolved after 2-3 weeks with external help). However, now our Behance company account has become inaccessible without any warning. We rely on this account for important business operations, and this sudden lockout is severely affecting us.

I have already opened two support tickets but have yet to receive any resolution after three weeks. It’s becoming frustrating, and we are losing trust in the reliability of the services we are paying for every month.

I am seeking urgent help to regain access to our Behance account. Please escalate this issue so we can get back online as soon as possible.

Company Behance Profile: [in attachment]

Thank you for your attention.

Best regards,

Collaboration

This topic has been closed for replies.

H

HerodirectorAuthor

Known Participant

Alright, I gonna add my reply here, so other people that suffer like me will hopefully be helped.

I recovered my account, and it was so fast this time, how I did it;

Money.

I basically reached again the support Adobe, but this time didn't asked them to solve my issue, but just told them I wanted to subscribe to a service, in less than 10 minutes I got 3 different people coming back to me offering me discounts and various options to my problem.

I could in a record time, change my behance to another country (usually it's not easy) get them to add my invoices and correct company informations, and finally get my Behance back, that I upgraded to pro.

So hey, it seems it wasn't that hard to solve this once you talk about money.

Hope it helps others that like me, been wasting quite some time and energy without any help.

Cheers,
PS: to this day, never heard a word from all the tickets I left to Behance.

상

상엽2238343448rg

Participating Frequently

I'm having the same problem as you right now.

I sent the ticket to Behance Helpcenter several times, But I haven't received any response for more than two weeks.
May I know how you contacted support Adobe??

I really want to restore my Behance account...

kglad

Community Expert

@상엽2238343448rg

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.