Can't access my Behance profile anymore, zero support.

[Herodirector]

Hi Adobe Support,

We are experiencing a major issue with our Adobe and Behance services, and need immediate assistance.

When trying to access our company's Behance account, we are met with the message: "You do not have access to this product."

This comes on the heels of several issues we’ve faced, including our websites being down due to DNS errors (now resolved after 2-3 weeks with external help). However, now our Behance company account has become inaccessible without any warning. We rely on this account for important business operations, and this sudden lockout is severely affecting us.

I have already opened two support tickets but have yet to receive any resolution after three weeks. It’s becoming frustrating, and we are losing trust in the reliability of the services we are paying for every month.

I am seeking urgent help to regain access to our Behance account. Please escalate this issue so we can get back online as soon as possible.

Company Behance Profile: [in attachment]

Thank you for your attention.

Best regards,

[kglad]

this isn't adobe support.

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

portfolio faq: https://help.myportfolio.com/hc/en-us

[Herodirector]

I already did that twice, 3 weeks ago.

Obviously it's not working at all.

[Herodirector]

Portfolio replied, Behance doesn't it's a different ticket for Behance FYI.

Thanks.

[kglad]

sorry, my error.

[John T Smith]

Sorry, not supported here... You need to go here for Behance help https://help.behance.net/hc/en-us
-and https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164

As kglad said, this is not Adobe support... other users in this forum can't help

[Herodirector]

Done that, twice, 3 weeks still waiting, portfolio however is offline and keeps going offline.

[Herodirector]

3rd request sent.

Hopefully someone will do his job and solve the problem.

[Sensitive / private information removed by moderator as per this public forum's guidelines.]

Put my third ticket support screencapture in copy.

[Nancy OShea]

I'm sorry you're having difficulties.  PLEASE don't post sensitive, personal information in this public user-to-user web space.  Adobe Portfolio and Behance do not monitor this web space.  They have separate support channels below.  Fellow users can't help you with account problems.

Check your email spam folder for a reply.

• https://help.behance.net/hc/
• https://help.myportfolio.com/hc/requests/new

Good luck.

[Studio Supreme]

Well noted,

But nothing sensitive on my end, so I am all good.

btw stil zero answers.

It seems they killed my access to my professional folio and throwed the key without any notices.
Very terrible way to conduct any sorts of business. Still waiting for them to come back to me.
Will plants seeds and grow a tree before I hear for them I guess.

[Herodirector]

Alright, I gonna add my reply here, so other people that suffer like me will hopefully be helped.

I recovered my account, and it was so fast this time, how I did it;

Money.

I basically reached again the support Adobe, but this time didn't asked them to solve my issue, but just told them I wanted to subscribe to a service, in less than 10 minutes I got 3 different people coming back to me offering me discounts and various options to my problem.

I could in a record time, change my behance to another country (usually it's not easy) get them to add my invoices and correct company informations, and finally get my Behance back, that I upgraded to pro.

So hey, it seems it wasn't that hard to solve this once you talk about money.

Hope it helps others that like me, been wasting quite some time and energy without any help.

Cheers,
PS: to this day, never heard a word from all the tickets I left to Behance.

[work__yeop]

I'm having the same problem as you right now.

I sent the ticket to Behance Helpcenter several times, But I haven't received any response for more than two weeks.
May I know how you contacted support Adobe??

I really want to restore my Behance account...

[Herodirector]

Same for me, three weeks, three messages, zero answers. Either they are understaffed or they just don't plan to provide any help at all.

I connected to my account and reached out to the online chat. They are using a bot for the "triage" but as soon you mention you wanna spend money on a service they will send you to a real agent.

If you mention your issue with Behance they will send you to a dead end and to that amazing (non existing) Behance support.

I tested all the paths, that's the only one that worked for me.

Good luck, we should never rely on any big corporations to share our folios especially if they are careless with it.

[work__yeop]

I talked to Adobe support center in the way you told me. 

 https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164

They keep giving me this link, sending me tickets and telling me to wait.

It's so frustrating....
Several counselors keep saying the same thing even though I already sent them multiple tickets and didn't get a response...

[kglad]

@work__yeop 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[work__yeop]

Thank you for trying to help.
But things aren't getting as good as I said above...

[kglad]

consider getting a website you control.

[work__yeop]

Finally, my Behance account has been restored.
https://www.behance.net/swtkdduqc44e

The way everyone helped, sadly, didn't work.

My Behance project was invited to `Adobe MAX 2024` this time.
So I asked the manager directly. Then, in less than a day, my account was restored.
If it's not a case like mine, I think it will be difficult for others to recover their accounts. I was lucky this time.

[kglad]

@work__yeop 

congratulations.  what caused the problem?

[work__yeop]

To prevent spam on Behance, They have a number of algorithms they use to identify possible spammer accounts. My account is said to have been accidentally caught with these filters by bad luck....

[kglad]

ouch. thanks fir the info.