Can't download my cloud files

Forum|Forum|3 years ago
November 11, 2022
1 reply
964 views

Hello. I have downgrade my Adobe subscription so my storage is full. I want to download my cloud files to free up disk space on the cloud but I can't : in my desktop cloud application I have the message "An error has occurred" and if I try in the web application "storage is full". How download my files ?

If I try to mark my file as "available offline" I have again the error "Storage is full" and on my computer the folder is empty

Thanks

This topic has been closed for replies.

kglad

Community Expert

go to your cc web page:

C

CreatooAuthor

Participating Frequently

As I have said : if I try in the web application I have the message "storage is full" and I can't download the file

kglad

Community Expert

To download a file in the web app, I select a file then I click on "download file". There is a progress bar in the bottom left corner. After few seconds I have the message "Stockage plein"

In the desktop app the message is "une erreur est survenue"

do you have anything in your deleted folder?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded